ProAmpac Customer Technical Service Engineer in Cincinnati, Ohio
Customer Technical Service Engineer
Cincinnati, OH, USA
Med, Dental, Vision, Company-Paid Life Insurance; 401(k) w/company match; Paid Vacation; Wellness Program; Various bonus programs
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ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by four core values that are the basis for our success: Integrity, Intensity, Innovation and Involvement.
The function of the Customer Technical Service Engineer is to manage customers' technical issues related to ProAmpac products. The CTS Engineer will provide ongoing customer support and proactively managing product quality. This position will work with Sales, Quality, and Product Development to improve service and grow relationships with customers.
Essential Duties and Responsibilities
Knows and follows all safety policies and procedures. Ensures that co-workers are also following safety rules.
Provide technical assistance to ProAmpac's customers for existing products.
Proactive understanding of changes in the packaging machinery industry and stays abreast of changing technology.
Establish packaging machinery vendor relationships and leverage those relationships when required with ProAmpac's customers.
Manage packaging machinery and material vendor relationships as required.
Collaborate with R&D, sales, operations, and quality to drive growth with our customers
Demonstrates appropriate attitude in all dealings with coworkers, customers, and suppliers.
Must be able to lift up to 50 lbs.
All other duties as assigned.
Qualifications, Education and Experience
Bachelor Degree from an accredited University in an engineering discipline
5 years' work experience in flexible packaging technical service role or similar
Product or industry specific machine experience
Trouble shooting/problem solving skills
Strong leadership and persuasive communication skills
Excellent written and oral communication
Willingness to travel, up to 100% at times
Technically apt and knows how to leverage technology
Excellent coaching skills mentor, people development capabilities
Proximity to an airline hub preferred
Complete understanding of all ProAmpac manufacturing processes
Key Performance Indicators
Support activities to drive profitable ProAmpac growth
New product financial & development performance
Sales to New Business / New Business Opportunity growth
Customer satisfaction (CAS) scores
Relationships with key industry players such as equipment manufacturers, contract packagers, executive customer R&D / Operation stakeholders and trade organizations
Capability of working across the ProAmpac organization
Improved quality metrics
Attention to detail
Ownership of equipment
- Work primarily in a climate controlled indoor environment with minimal safety/health hazard potential. Hearing protection, safety shoes and vision protection required.
Always take ownership and be accountable for your actions. This job description is a tool for you to follow while at ProAmpac. Other job duties may be assigned to you, this outline is not to be considered a detailed description and you may have other duties/projects assigned to meet business needs. Good and reliable attendance, positive attitude and at or above job specific metrics and/or goals will reflect on your annual review. Always take ownership of your job and team.
ProAmpac provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
EOE - M/F/Vets/Disability