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SBM Account Manager in CINCINNATI, Ohio

ATTENTION Facilities, Fine Restaurant, Upscale Hospitality, Operations, Elite Customer Service Professionals!! We have an immediate opening for a high level Account Manager in Cincinnati. Transferrable experience a must, higher education a plus. Please see requirements and job description below.

A SUCCESSFUL candidate will possess the following interpersonal skills and work habits:

  • Attention to Detail

  • Energy and Drive

  • Initiative and Ownership Mindset

  • Ability to adapt and thrive in a changing environment

  • Ability to travel periodically (rough estimate 10% and sporadic)

  • A track record of proven high level customer service skills

  • Ability to read and relate to all personalities internally on your team, at an executive level, and at various customer levels

  • Desire to learn, perform, grow, and establish a long term relationship with your employer

  • Confident and comfortable creating and presenting info to high level customers and senior leadership

  • Responsible for overall direction, coordination, and evaluation of the account

  • Plan and develop work schedules to ensure contracted service

  • Inspect and evaluate physical condition of establishment for safety and quality

  • Audit and maintain inventory, supplies and equipment

  • Investigate and promote improved equipment and methods

  • Review customer service requests to ensure quality and priority

  • Analyze and facilitate budgets to identify areas of cost savings and improvement

  • Ensure site meets continuously budgeted goals

  • Assist with the advancement of developing new markets, increasing market share and obtaining a competitive position in the industry

  • Inspect and evaluate use of space and facilities

  • Assist with development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements, including: planning, budgeting, scheduling and cost estimating

  • Coordinate program specifications and requirements for proposals and contracts

  • Prepare and maintain reports on all financial aspects of the business, including forecasting and trends

  • Ensure safety and regulatory compliance with local, state, and federal regulations such as, FLSA, OSHA, ADA, etc.

  • Act as liaison between company, customers, clients, employees, and subcontractors

  • Establish and maintain relationships with contractors; maintain current database of contracts and contractor status

  • Conduct meetings to maintain consistent, timely and effective communication within all levels of the business (customers, clients, and employees)

  • Some travel will be required for this position

Compensation: $100,000 - $125,000 per year

Job ID: 2019-7640

External Company Name: SBM Management Services, LP

External Company URL: www.sbmmanagement.com

Post End Date: 9/20/2019