Rehabilitation Institute of Chicago Technical Applications Analyst - Information Systems, Full-time - 41525 in Chicago, Illinois

This job was posted by : For more information, please see: General Summary

SRAlab is committed to Information Systems staff implementing new strategic solutions, providing systems support and filling the integral role of supplying future services to the Institute's patients and clients.

The Technical Applications Analyst is responsible for design, development, testing, deployment, administration, support and ongoing maintenance for business and clinical information technology. Works with business support and clinical teams in order to elicit, analyze, communicate and validate requirements for the business and clinical applications and their interfaces. Under the direction of the Business Applications Manager or Senior Technical Applications Analyst, performs as leader for small scale projects. Complies with corporate and departmental policies and demonstrates good communication skills

The Analyst will consistently demonstrate support of the SRAlab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.

The Analyst will demonstrate SRAlab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and SRAlab Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.

Principal Responsibilities

+ n1. n User Support

The Technical Applications Analyst will satisfy user support responsibilities by:

+ Supporting existing in-house developed and 3 rd -party applications (Systems Support and Development Role) or interfaces (Interface Developer role) including installing upgrades, providing enhancements and problem management.

+ Resolving support issues according to Information Systems policies, providing documentation to Senior Technical Applications Analysts and Business Applications Manager for future reference.

+ Providing consultation on process analysis and design, recommending alternative solutions, both automated and manual, to meet those needs.

+ Working with departments, team members, and other resources to develop maintenance, testing, communication and conversion plans for system changes following the change control process.

+ Developing and retaining relationships with SRAlab clinical and business staff.

+ Acting as liaison between Information Technology vendors and internal departments.

+ Serving on or leading appropriate SRAlab committees.

+ Providing after-hours on call service as required.


+ n2. n Project Support

Under the guidance of the Senior Technical Applications analyst or the Business Applications Manager the Technical Applications Analyst will satisfy project support responsibilities by:

+ Participating as a team member of large-scale software initiatives. Work with Senior Technical Applications Analyst or Business Applications Manager to establish timelines and ensure projects are completed on time.

+ Facilitating small-scale software development initiatives. Utilize project management framework as defined by IS Management.

+ Determining goals and objectives of each small-scale project and identifying all stakeholders, taking into the consideration the provision of quality patient care, user needs and potential for cost savings through reduction of work steps.

+ Working with fellow IS staff and SRAlab users to develop detailed Unit Test plans, executing tests to verify systems satisfy design requirements, and updating configuration based on results.

+ Developing and documenting Integration Test and User Acceptance Test plans based on functional specifications.

+ Documenting and managing issues and problems including establishing a course of action for re-testing. As system bugs are detected, troubleshoot errors, modify code and re-execute test scripts.

+ Coordinating handoffs to operations, support and technical staff in Information Systems.

+ Developing documentation for training and/or maintenance/support including problem resolution and escalation decision trees.

+ Complying with Policies and Procedures regarding IT Change Management.

+ Maintaining current knowledge of trends in information technology.

Additional Project Support Responsibilities for Systems Support and Development Role n

+ Identifying and documenting business requirements and modified business processes.

+ Developing SQL-based reports.

+ Designing new in-house developed IT systems, specifying the operations the system will perform and the way data will be viewed by the user. In coordination with the Senior Technical Applications Analyst or Business Applications Manager, present design to users and once it is approved, work closely with the user team to implement the solution.

+ Assisting with 3 rd -party system selection and deploying newly acquired software systems.

+ Developing data conversion/migration requirements