HopSkipDrive Safe Ride Support in Chicago, Illinois

Who we are

HopSkipDrive is a mission-driven company whose goal is to give all kids access to opportunity through mobility. Founded in 2014, HopSkipDrive is the most caring, tech-enabled transportation solution for families and K-12 schools, non-profits, and kid-based businesses. The company is building a national transportation network that connects schools & families with trusted CareDrivers, who get kids wherever they need to go safely, reliably and economically. CareDrivers must have a minimum of 5 years of caregiving experience and pass a rigorous 15-point certification process, which includes extensive background checks, fingerprinting, DMV checks, driver training, and an in-person meeting with HopSkipDrive staff.

HopSkipDrive is reshaping K-12 transportation. We help schools and families get kids where they need to go safely and dependably. We were founded by 3 working moms who have 8 kids among them and who developed HopSkipDrive as a solution to their own problems getting kids where they needed to go. We are a VC-backed company with investment and involvement from nearly every major LA investor including Upfront Ventures, Greycroft and Pritzker, with more than $20M in funding.

We are based in downtown LA. Our mission, our enormous market potential, our team and the technology challenges we are solving make HopSkipDrive one of LA?s hottest startups and an all-around awesome place to work.

Who you are

At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.

A Safe Ride Support Specialist exude calm under extreme pressure, and strives to be a beacon of comfort for our drivers, parents, and riders. The ideal candidate has experience in customer service, is a master of multitasking, can stay calm and organized in chaos, and has excellent people skills. Proficiency in Excel, Word, Google Docs, and Zendesk or Kustomer is a plus.

This position is part-time up to 20 hours per week, and may require early morning shifts. You will work remotely but must be located in certain states. You must provide your own technology.

Spanish speaking skills are a plus.

Key Responsibilities:

  • Closely monitor live rides and provide any needed support for parents and CareDrivers

  • Resolve any issues that may come up during a ride

  • Be able to recognize and resolve problems before they arise

  • Answer high volume of calls to the Safe Ride Support phone queue

  • Send and respond to high volume of SMS messages in the Safe Ride Support Queue

  • Be able to act and react quickly in a very high-stress environment

  • Troubleshoot questions about our app (iPhone and Android) and website

  • Recognize and track trends in issues and complaints and suggest changes to improve our service

  • Compile daily and weekly reports

  • Use our CRM to log tickets attached to incoming phone calls

  • Multitask with several apps and software programs to handle daily tasks

What you will get

We offer competitive market compensation, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space.