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Wolters Kluwer Director, Sales Operations in Chicago, Illinois

The Director, Sales Operations is a key position reporting into the GM, North American Segment within Wolters Kluwer Health's Clinical Effectiveness (CE). The CE organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.

This Director, Sales Operations will lead strategically important initiatives to increase efficiency and effectiveness across the CE North American Sales Team. He/she will partner closely with sales leaders to define and execute sales strategy in support of the achievement of the company’s revenue and profit goals. This key position will oversee the effectiveness of Sales including; funnel and forecast rigor, territory planning, as well as leading the Salesforce.com strategy and adoption.

Essential Duties and responsibilities

  • Lead the sales forecasting, planning, and budgeting processes across the NA Sales Team.

  • Work closely with sales management to establish effective sales processes and prioritize opportunities for improvement.

  • Lead sales force effectiveness and responsible for continued improvement of sales skills development.

  • Oversee the newly implemented Salesforce.com strategy, effectiveness and adoption.

  • Establish processes to ensure high levels of data quality and process consistency.

  • Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization.

  • In partnership with Finance, Sales Management and HR, provide input on the development and administration of the sales incentive compensation programs (including variable compensation plan design, SPIFF, and quota strategy).

  • Work with leadership to develop annual sales operating plan.

  • Lead cross functional, multi-regional teams to execute delivery of responses to bids, tenders, RFP’s and proposals to retain and grow the institutional business profitably.

  • Interface with cross-functional teams (e.g. Finance, Product, Marketing).



  • 10 or more years of experience in Sales Operations

  • 5 or more years of experience managing teams

  • Experience supporting a $300m+ business operation is preferred

  • Experience in software, or subscription based models within Healthcare is preferred

  • Excellent knowledge of Salesforce.com, ideally in the implementation phase is preferred

Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)

  • Ability to coach and mentor team members

  • Ability to engage, influence and collaborate

  • Strong ability to execute on strategy

  • Excellent communication skills

  • Analytical mindset along with strong business process skills


  • A Bachelor's degree is required; MBA preferred

Travel requirements

  • Up to 20% Travel; typically amongst other WK based offices


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.