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Kelly Services Store Manager in Chattanooga, Tennessee

Job Description

Kelly Services is currently hiring for a Store Manager for a Chattanooga area auto tuning shop. Please submit your resume to 5611@kellyservices.com or apply online

Position Summary

Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.

Duties & Responsibilities

-\tTrain and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.

-\tKeep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.

-\tMonitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.

-\tFollow all policies and procedures related to cash, credit, check, refund and return policies.

-\tAdvise associates, technicians, and customers on tires, parts and service programs.

-\tKey holder and responsible for basic and detailed opening and closing responsibilities.

-\tOther duties as assigned.

Physical Demands

-\tMust be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

-\tFrequent standing and walking for long periods of time.

-\tFrequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

-\tClimb up and down ladders to retrieve and stock merchandise.

-\tCommunicate effectively in person, by telephone, or by using telecommunications equipment.

-\tEnters and locates information on computer.

-\tPresents information to small and large groups.

-\tVisually verifies information, often in small print.

-\tSafely operates a motor vehicle.

-\tAbility to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.

-\tHigh organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.

Requirements

Knowledge, Skills, and Abilities

-\tHigh school diploma or equivalent required.

-\tOne year of experience in automotive service environment.

-\tCompletion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.

-\tValid Driver's License.

-\tMust have basic knowledge and understanding of mathematical concepts. Ability to apply mathematical formulas to calculate commissions and discounts.

-\tActed as a work lead or supervisor previously.

-\tAbility to exercise judgement and to work independently.

-\tStrong customer service skills.

-\tAbility to handle difficult customer situations.

-\tComfortable utilizing up-sell techniques.

-\tStrong cash handling skills, including the use of POS systems.

-\tStrong verbal communication skills.

-\tDemonstrated consistency, accuracy and follow-through.

-\tAbility to work Days, Nights, Holidays and Weekends.

Highlights

Kelly offers all of our employees:

  • Service bonuses

  • Holiday pay

  • Referral bonuses

  • Employee discounts (they're amazing)

  • Educational discounts

  • Free online training 24/7

  • Weekly electronic pay

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Knowledge, Skills, and Abilities -\tHigh school diploma or equivalent required.-\tOne year of experience in automotive service environment.-\tCompletion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.-\tValid Driver's License.-\tMust have basic knowledge and understanding of mathematical concepts. Ability to apply mathematical formulas to calculate commissions and discounts.-\tActed as a work lead or supervisor previously.-\tAbility to exercise judgement and to work independently.-\tStrong customer service skills.-\tAbility to handle difficult customer situations.-\tComfortable utilizing up-sell techniques.-\tStrong cash handling skills, including the use of POS systems.-\tStrong verbal communication skills.-\tDemonstrated consistency, accuracy and follow-through.-\tAbility to work Days, Nights, Holidays and Weekends.

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