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Bank of America Senior Financial Analyst - Incentive Center of Excellence in Charlotte, North Carolina

Job Description:

Key Responsibilities:

  • Research, decision and respond to incentive related requests based on established SLAs and productivity targets

  • Ensure all actions taken adhere to department procedures, controls, and risk appetite

  • Become a subject matter expert on specific incentive plans

  • Identify trends in incentive related requests, help determine root cause and provide suggestions on how to automate upstream problem or re-contract work

  • Accept ownership of escalations/issues and respond to clients with resolutions, coaching on plan design and guidelines

  • Assist with miscellaneous initiatives and projects within the department

  • Maintain critical process and procedure documentation

  • Assist with training and supervising junior analysts

Required Skills:

  • Strong attention to detail

  • Flexible with the ability to adapt to a changing environment and a willingness to challenge the status quo

  • Ability to provide process improvements to increase the overall efficiency, effectiveness and consistency of procedures while managing to lower risk

  • Ability to see how technology can be leveraged to drive efficiency willing to share those ideas

  • Process oriented and excels in a fast paced environment

  • Excellent time management skills with the ability to meet critical deadlines

  • Self-motivated to achieve personal standards of excellence

  • Strong communication skills (verbal and written)

  • Strong interpersonal skills and the ability to work cohesively within a team oriented environment

  • Control oriented mindset

  • Knowledge of bank systems (e.g. CMC, Interact, Siebel, myPerformance, iFulfill, ACAPs, PMRR)

  • Proficient in all Microsoft Office applications

  • Acute attention to detail

Resolves research and adjustment inquiries in support of Consumer or Small Business incentive plan calculations by leveraging multiple Bank platforms. Ensures actions taken are aligned with department procedures and controls. Identifies trends in research requests. May assist in the administration of incentive plans. May supervise staff and manage workflow of junior analysts.

Posting Date : 05/20/2019

Location :

Charlotte, NC, 201 N TRYON ST (NC1022),

  • United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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