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Bank of America Ops Professional MKTS in Charlotte, North Carolina

Job Description:

The Ops Professional MKTS team will serve as a member of the client relationship team partnering in meeting Know-Your-Client (“KYC”) Refresh requirements. The Ops Professional will be required to co-locate with the banking and/or markets industry team, develop continuity with the client population, reach out and engage clients for key Anti-Money Laundering (“AML”) Client Due Diligence (“CDD”) documentation, and act as an escalation point for service or operational challenges. Act as a primary point of coordination between Banking/Markets and AML Refresh team supporting the CDD process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high risk indicators or industries, and related KYC activities. Be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm.

Key responsibilities include but are not limited to:

  • Coordinate with partners in other regions and Line of Business (“LOBs”) to ensure partnership in global KYC initiatives and outreach to the clients

  • Outreach to the clients to request and collect their KYC requirements; serve as point of contact for clients and Bankers

  • Serves as point of contact for AML Ops, GFCC and relevant approvers in client outreach document requests

  • Ensure KYC across multiple lines of businesses and regions through various governance routines

  • Review the industry group client's hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client accounts, other coordination with Data Management teams

Required Qualifications:

  • 4+ years of experience in financial services preferably with Corporate and Investment Banking, and/or Global Markets

  • Professional maturity and experience to interact with clients, senior bankers and senior management

  • Ability to manage multiple projects at once and work effectively as an individual and as part of a team

  • Understanding and knowledge of the bank’s operational aspects of the products and services used by clients

  • Must demonstrate a strong client focus

  • Must demonstrate strong interpersonal and overall communication skills (written and verbal)

  • Must demonstrate strong collaboration and teaming skills


  • Bachelor’s degree desired

  • Certified Anti-Money Laundering Specialist (“CAMS”)

Posting Date : 04/23/2019

Location :


  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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