Bank of America IT Operations Technical Stability Lead in Charlotte, North Carolina
Position Summary –This role will oversee evaluation of operational stability out of program/project change implementation within Collections Recovery and Treasury Finance Technology division. Candidate will ensure technology, business owners and Production Support partners are engaged and will facilitate tollgate of solutions implemented before turnover to business as usual (BAU) environment. Act as an ambassador of the risk culture.
Responsibilities Include :
Ensure technology, business owners and Production Support partners are engaged to complete tollgate of solutions implemented before turnover to the business as usual (BAU) operational support environment.
Confirm service level agreements, contacts for on-going support and transition plans with application project team roles and responsibilities are transitioned to assigned BAU owners.
Track and provide information for on-going cost of new initiatives (OCNI).
Validate solutions are operationally stable, performing as expected and business is positioned to operate effectively.
Partner with Production Support team for constant review of stability and operational readiness of applications.
Understanding of Enterprise Risk framework and operations risk management (ORM)
Prior project management and business/technical experience, familiar with DAIC/DBD/AWE
Must be quick to learn business processes
Proven relationship management/engagement skills and ability to communicate effectively with different audiences
Capable of working in a fast-paced environment with the ability to prioritize work and meet deadlines
Effectively communicates with managers, peers, business partners at all levels of the organization
Demonstrates commitment to excellence by anticipating needs, identifying and mitigating risks and minimizing potential problems
Collaborative, team player with the ability to connect across groups
Adapts to a constantly changing environment
Strong organizational skills with attention to detail, the ability to prioritize requests and workload accordingly, and meet deadlines
Skilled with MS Office & SharePoint
Process Design or Six Sigma experience a plus
Process Control design experience a plus
Prior experience in supporting financial systems and lines of business
Prior development or infrastructure support experience
Understanding of Agile Kanban and Scrum
Agile / JIRA demonstrated knowledge as Product Owner
Posting Date : 05/17/2019
Charlotte, NC, 13510 BALLANTYNE CORPORATE PL (NC2109),
- United States
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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