Bank of America Digital Channel Manager, Small Business Digital Sales & Service Lead in Charlotte, North Carolina
In partnership with the Head of Small Business Digital Service and Sales and the overall digital team, the Small Business Digital Business Services Lead will be responsible for executing transformational programs that are focused on expanding digital adoption and client deepening.
The ideal person for this role is ready to accept any challenge and lead by example. They must be able to leverage resources across the enterprise in order to be successful.
They will partner closely with other the Digital resources, Design, Technology, Product, Servicing, Marketing, and Legal, Risk, Compliance associates to deliver results.
Candidate must have strong analytical and data manipulation skills, strong project management skills, experience working in an Agile delivery environment, and ability to juggle multiple priorities at once.
This is an exciting opportunity to get engaged in making the Small Business Digital services the best in the industry!
Minimum 5 or more years’ experiencesuccessfully managing and executing a large portfolio of complex projects
Experience directly/ indirectly leading large project teams of at least 10 or more resources
Proven experience directly managing project/ program budgets of at least $10M
Must have experience delivering presentations to a senior leadership audience through advanced Power Point skills
Financial Services industry experience
Small Business banking experience
Strong organizational and influencing skills across teams, ability to engage stakeholders, to understand change readiness, manage differences and create buy-in
Detail oriented and strong ability to quickly identify and resolve issues
Proficiency with lean agile project lifecycles
Strong understanding of technology and digitization and how it will continue to transform the small business banking landscape
Direct digital experience across physical, on-line, ecommerce, mobile and virtual channels in a highly customer oriented sector
Experience working with Small Businesses/owning a Small Businesses/interacting with Small Businesses
Analyze and synthesize key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning.
Collaborate with a wide array of business and technology partners to continuously build and evolve the product vision and roadmap
Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs.
Develop business cases to support product development goals and create concise, compelling content to present and sell product concepts and business cases to senior leadership.
Team player who is most comfortable working in a fast-paced, dynamic environment and who brings strategic business acumen
Proactively monitor the market environment, changes inside and outside the industry, and use these observations to think “outside the box”
Forward thinking with a proven track record of successfully bringing next generation products, services and technologies to market
Listens to customer needs and makes decisions/takes actions that will help them achieve their goals
Demonstrates a bias for action and a commitment to building partnerships with others across the organization to achieve sustainable results
Posting Date : 06/14/2019
Chicago, IL, 135 S LA SALLE ST (IL4135),
Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST,
- United States
Travel : Yes, 10% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
Assistance for Applicants with Disabilities
Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .
Diversity & Inclusion
At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Frequently Asked Questions
Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.
Bank of America
- Bank of America Jobs