Bank of America Design Thinking Strategist - Operational Excellence in Charlotte, North Carolina
Design Thinking Strategists lead cross-functional teams in using human-centered design methods to create transformative business solutions that simultaneously drive operational excellence and deliver exceptional customer and employee experiences. The winning candidate will bring a passion for design and its application to enterprise-level business challenges, a deep curiosity and empathy for customers, and the proven ability to work collaboratively across large organizations.
Creating - then driving - collaborative design approaches that take working teams from opportunity identification to solution concept to design prototype to viable business solution.
Structuring, planning, and facilitating creative workshops and multi-day design sprints
Leveraging both creative and analytical approaches to synthesize multiple data sources (qualitative, quantitative, primary, and secondary) and frame customer-centric business opportunities
Developing and executing customer learning plans to obtain deep qualitative insights around customer, client, and employee experiences and building robust customer journeys
Creating repeatable, sustainable tools and methods and contributing to the establishment of an overall design practice for adoption within the larger Operational Excellence and BAC communities
Evangelizing design thinking methodology and human-centered strategies within the core working teams and across the organization Experience, Skills and Requirements
Dedicated to driving, facilitating, and delivering high quality materials from Design Thinking approaches.
Has a desire to work through the entire design process from discovery to solution design using methods like observing, interviewing, empathizing, capturing insight, ideating, sketching, story boarding, diagramming, prototyping, and testing.
Previous experience leading multiple Design Thinking, Service Design, Experience Design and other human-centered design efforts.
Excellent communication skills to interface and influence senior business leaders
The ability to channel the talent of a small team through the creative process is required along with the following:
Flexibility - able to embrace new challenges and readily adapt approaches
Learning mindset - high level of curiosity and openness to different ways of working
Facilitation - highly skilled at guiding diverse teams through co-creative and collaborative events
Presentation - exceptional oral and written communication skills
Influence - able to guide conversations and influence work without direct authority
Motivation - able to act with limited input and effectively prioritize and execute in a fluid environment.
7+ years of experience in one or more of the following: Design Strategy, Business Strategy, Innovation Management, Customer Experience Design, Product Development, Management / Design Consulting, Service Design, User Experience Design, or related Business and Design fields.
A bachelor's degree in Business Management, Engineering, or Design related field
Master's degree in Business or Design a plus
Financial Services or Financial Technology experience a plus
Familiarity with process engineering tools and methods
Experience with leading enterprise level process reengineering projects which drive value to the business in terms of revenue, efficiencies, employee satisfaction and customer experience
Posting Date : 06/14/2019
Jersey City, NJ, 101 HUDSON ST (NJ2101),
Charlotte, NC, BANK OF AMERICA CORPORATE CENTER, 100 N TRYON ST,
- United States
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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