Synchrony Client Development Manager - Lowes in Charlotte, North Carolina

Job Description:

Role Summary/Purpose:

The role serves as a liaison between the client (Lowe’s) and SYF on assigned program initiatives that have direct impact on the relationship and the portfolio P/L. The Consumer Client Development Manager’s focus must align with Retailers’ consumer strategy. Attention must be given to improving consumer credit technology, customer experience and updating/improving Lowe’s associate training modules, operating procedures and managing remediation processes.

The incumbent will be a part of the Lowe’s client team but will work closely with business leaders across Synchrony Financial to develop and implement improvements to the overall customer experience as well as define the customer engagement models. Ideal candidate is a high energy self-starter with experience in financial services, sales and relationship management and project management.

Essential Responsibilities:

  • Work with Lowe’s to define and execute the consumer credit strategic vision

  • Drive the desired consumer credit customer experience across the customer lifecycle, continuously drive friction-less customer experience enhancements leveraging technology and optimizing each customer touch point

  • Work with Lowe’s and internal SYF to execute defined roadmap and prioritization of consumer initiatives, with emphasis on aligning to partner timelines.

  • Participate in execution of cross functional project plans with Lowe’s to ensure timely delivery of projects with an emphasis on managing projects providing leadership updates and issue resolution throughout each project.

  • Work with SYF and Lowe’s organizations to manage training requirements improving Lowe’s associate skillset and meeting compliance requirements, updating portfolio Operating Procedures and own remediation processes with emphasis on continual process improvement and reducing customer issues.

  • Perform other duties and/or special projects as assigned

Qualifications/Requirements:

  • Bachelor's degree or 5+ years of equivalent work experience in Financial services field.

  • Minimum of 2 years of sales and/or client management experience.

  • Project management experience, including working cross-functionally with teams and managing multiple projects at once

  • Excellent PC proficiency (MS Office Suite) emphasis on excel and PowerPoint

Desired Characteristics:

  • Demonstrated success in executing and managing customer experience projects

  • High energy, self-starter with ability to work autonomously

  • Ability to influence across a matrix environment

  • Experience working with Salesforce.com or another equivalent CRM/customer engagement tool

  • Strong presentation and communication skills (verbal and written)

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 70,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:

Sales

With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers; including Main Street mainstays, local merchants, manufacturers, buying groups, industry associations and healthcare service providers. We are the largest provider of private label credit cards in the United States based on purchase volume and receivables and we provide co-branded dual card credit cards, promotional financing and installment lending, loyalty programs and FDIC-insured savings products through Synchrony Bank. Who do we serve? Hundreds of thousands of customers across the U.S. and Canada spanning the electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, retail and healthcare industries.

Our purpose is clear: we are committed to pioneering the future of financing, improving the success of every business we serve and the quality of each life we touch. This is fitting because when you join Synchrony Financial, you’re joining an organization that recognizes that our people are our greatest asset —every single one of them. That’s why we are deeply committed to investing in the growth of each member of our team. And with 80 years of experience, we know how to develop talent. At Synchrony Financial, we work hard to offer competitive rewards, compensation and benefits. When you join us, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges.