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Bank of America Business Control Specialist - Issue/Governance & Controls in Charlotte, North Carolina

Job Description:

The primary focus will be execution of risk/change management, monitoring, reporting and analysis. This will encompass issue management, including the tracking of, and reporting on, existing Audit/Compliance Issues, opening of Self-Identified Audit Issues and working with teams to ensure timely Issue remediation. The successful candidate will contribute to the organizations overall control framework by ensuring accurate and consistent risk disciplines are in place in accordance with applicable policies.

Role Overview:

Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience.

Required Skills:

  • 5+ years operational risk/issue management, business controls, or related experience

  • Excellent written, verbal and interpersonal communications skills

  • Strong process design/management skills

  • Demonstrate commitment to excellence by anticipating needs, mitigating risks and minimizing potential problems

  • Ability to perform quality assurance against processes and controls

  • Ability to establish and maintain relationships with FLU/CF teams, SME’s, Audit, and Compliance

  • Ability to work collaboratively, connect across groups and manage multiple priorities in quick time frames

  • Must be able to interact with stakeholders and executives to drive delivery of artifacts

  • Must be able to work independently, set goals/prioritize focus and time management skills

  • Proficiency with Microsoft suite of products – Word, Excel, PowerPoint, Visio, SharePoint, etc.

  • Bachelor’s Degree

Desired Skills:

  • Six Sigma / PMP certification

  • Effective ability to influence, drive change, and resolve conflicts

  • Knowledge of JIRA, eIMS and other Bank of America products/systems

Enterprise Role Overview:

Leads diverse administrative functions across a broad set of GWIM COO functions. May consult with senior management to define and lead projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Assists with execution of key strategic initiatives. Leads analyses to screen potential acquisition targets and manages business development process. Participates in business/strategic planning process across sub-lines of business including management of strategic reviews by senior leadership. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.

Posting Date : 05/20/2019

Location :


  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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