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Bank of America ASD Professional Mkts - Application Production Services in Charlotte, North Carolina

Job Description:

Enterprise CTO Application Production Services provide production management services to Global Markets Risk, Corporate Treasury, Global Risk Analytics and Model Risk, Strategic Planning and Forecasting, Compliance and Operational Risk and Finance business partners to ensure daily delivery of technology functions that serves those business lines.

•Keep schedules, make tight deadlines, work timely and independently. The expectation is that this person will be responsible for day to day operations keeping the system healthy.

•Send out timely and effective user communications.

•Prioritize or engage management in situations when prioritization is a challenge.

•Lead meetings and triage calls.

•Identify incident root cause and corrective actions.

•Implement automation and performance improvement.

•Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

•Proven success working with cross functional teams, complex organizations, and dynamic environments.

•Large Enterprise Production support experience

•Must have excellent oral and written communication skills.

•Experience with automation and simplification of tasks.

•Work with Sr management and stakeholders to identify problems, suggest solution and implement improvements.

•Ability to communicate well to other members across the verticals.

•Willing to work in shifts and on weekends

•Hands on experience with Unix and Shell Scripting

•Hands on experience with Database (Oracle & SQL Server)

•Experience in monitoring tools like ITRS Geneos

•Experience in Banking back end technologies

ECTO is a culture that:

• Knows diversity is broader than gender, race and origin.

• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.

• Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their career goals.

• Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

Required Skills:

•5+ IT Experience

•Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

•Production support experience

•Must have excellent oral and written communication skills.

•Experience with automation and simplification of tasks.

•Experience and capability independently coordinating short term support projects and initiatives

•Work with Sr management and stakeholders to identify problems, suggest solution and implement improvements

•Ability to communicate well to other members across the verticals.

•Basic Programming skills

•Hands on experience with Unix and Shell Scripting

•Hands on experience with Database (Oracle & SQL Server)

•Experience in monitoring tools like ITRS Geneous

•Experience in Job scheduling tools like Autosys or Control M

•Aware of ITIL concepts like Incident and Problem Management

•Willing to work in shifts and on weekends

Desired Skills:

  • Unix,

  • DB

  • Change Management

  • Incident Management

  • Release Management

  • Problem management

  • Request Management

Posting Date : 04/23/2019

Location :

Charlotte, NC, 525 N TRYON ST (NC1023),

  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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