CACI International Business Systems Analyst - Functional Lead in Chantilly, Virginia
What You'll Get to Do:
We are looking for motivated experienced individual to build an effective user system support center for our unique and growing business with the FBI (Federal Bureau of Investigations). Responsible for ensuring all support center personnel are successful, challenged and prepared for future career growth. Duties may include collaborating with the Project Manager to ensure all customer requirements are addressed, ensuring the help desk is properly staffed, developing training programs, assisting onsite technicians resolve user issues, guiding personnel to become a functional expert, working with system owners, creating and distributing user alerts, and creating documentation to further educate technicians and the user community.
More About the Role:
Ensures completion and timely submission of required tasks and deliverables as outlined by the customer and the QAP/PWS.
Ensures sufficient personnel coverage in each system area to meet user call volume, deliverables and tasks.
Ensure all tickets are being worked in a timely manner, updated and addressed as required by the customer.
Meets directly with the Project Manager to address customer requirements, raised concerns, and team processes.
Responsible for personnel, training, and CAU support services necessary for customer and help desk requirements.
Directly manage assigned personnel to include timesheets, CACI admin tasks, CACI touchpoint/quarterly review and addressing any personnel concerns.
Develops and implements project schedules.
Directs and supervises personnel for the performance of project assignments and activities.
Resolve customer questions/issues over the phone, lync, in person or email.
Ensure all new hires are provided with sufficient training to conduct daily duties.
Ensure the Ask Finance Help-desk SOP and documentation is up to standard.
Identify training areas and provide training required to refine and improve Help Desk system knowledge.
Responsible for ensuring all personnel adhere to standards of conduct and team processes.
Collects/reports metrics, manages scope, identifies trends and prioritizes work and resources as needed.
Update and upload Step-by-Steps and other required documentation to a community SharePoint site.
Responsible for the design, implementation and performance of all customer initiatives.
Ensures user alerts are managed and distributed to the user community in a timely fashion.
Submits status for the weekly and monthly status reports and provides input for the quarterly project management review.
Providing year end support.
Ensures that Ask Finance CACI is in good standing to ensure option year execution.
Assists team members resolve any help desk related issue.
Acting as a liaison between systems owners and SMEs.
Identifies training needed to educate team to better handle help desk issues.
Bring ideas and innovations to enhance Ask Finance.
Address and improve team morale.
You'll Bring These Qualifications:
Must have 3-5 years of Momentum experience
Troubleshoot and identify system defects and recommend technical solutions for resolution.
Identify test case scenarios in order to ensure the technical fix resolved the original issue.
Be able to brief the customer and subject matter experts on system issue, status and proposed resolution.
Must be well versed in the following momentum modules: Acquisitions, Accounts Receivable, Budget and Accounts Payable
Bachelor’s Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience.
Excellent written and oral communication.
Active Top Secret Clearance
These Qualifications Would be Nice to Have:
- Leadership skills
What We Can Offer You:
CACI is named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
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