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CACI International Business Relationship Manager (BRM) in Chantilly, Virginia

Job Description

What You’ll Get to Do:

CACI is seeking a highly motivated Business Relationship Manager (BRM) who will support both the successful implementation and ongoing delivery of the Customer Engagement function within the managed service provider ecosystem. The successful candidate will be responsible for a having full understanding of services, a firm grasp of the specific business or Mission Unit area goals, objectives, needs, IT enterprise architecture, and serve as an advocate for them.

As a BRM, you will:

  • Understand the assigned Business or Mission Unit area’s goals, objectives, needs, and IT enterprise architecture, across all services in scope.

  • Develop strategic roadmaps for information technology systems that align to business-capability enablement or improvement.

  • Elaborate business cases and define the realization of business-partner value.

  • Develop strategic roadmaps for information technology systems that align to business-capability enablement or improvement.

  • Advocate and promote the Service Integration program. Be the voice of the client into the program to ensure they are properly represented and ensure that their needs/desires are known and acted upon appropriately.

  • Provide a clear escalation path for Business or Mission Unit areas and be able to navigate across all Service Providers.

  • Participate on governance committees and selected solution groups

  • Conduct monthly business reviews covering Service Level performance, technology planning, reporting status of projects and requests for service, reviewing and resolving operational issues and follow-up on the status of recommendations for improvement.

  • Maintain full awareness of projects in the delivery pipeline including priorities from the Business or Mission Unit area’s view (impact, key dependencies, dates, stakeholders)

  • Maintain awareness of upcoming projects and future demands

  • Understand the impacts and affects service delivery has on the Business or Mission Unit areas

  • Execute customer satisfaction reports and improvement plans

Required Qualifications:

  • Bachelor’s degree in Information Technology, Information Systems, or related field

  • Minimum of 5 years of relevant work experience in Customer Engagement developing and integrating client IT enterprise architectures and identifying and translating client needs into strategic roadmaps and executable portfolios of activities

  • Ability to balance customer demands with the level of support the customer has contracted to ensure high level of customer satisfaction with services provided

  • Excellent customer relations skills to understand customer/customer representatives concerns and requirements

  • Service Integration and Management implementation and operations

Preferred Qualifications:

  • Experience managing large public-sector clients

  • Fully understand the customer’s Ecosystem services

  • ITIL v3 or 2011 course with Foundation certification

  • Knowledge of ServiceNow’s Portfolio Project Management (PPM) module and other ServiceNow applications.

  • CBRM Practitioner Qualification.

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

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Job Location

US-Chantilly-VA-VIRGINIA SUBURBAN

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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