Rockwell Collins Sr Product Support Manager - Customer Operations Center in Cedar Rapids, Iowa

Requisition ID: 14634

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America's Best Employer in Aerospace and Defense by Forbes magazine?

Then Collins Aerospace is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are currently searching for a Sr Product Support Manager - Customer Operations Center to join our team in Cedar Rapids, IA (1000). A comprehensive relocation package is available for qualified candidates. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It's an exciting time to become a part of our team. Join us and discover how high your career can soar at Collins Aerospace.

Job Summary

At Rockwell Collins, it’s our people who make the difference and are the backbone of our technologies. We are currently searching for a Product Support Specialist to join our team in Cedar Rapids, IA. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the cornerstone of their careers, helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. Join Rockwell Collins and help shape our future while creating yours.

Job Responsibilities

  • Solves systems/technical problems at various levels in scope and complexity, which may requiredata and root cause analysis.

  • Aptitude to question and discover the customers’ actual needs and requirements in the most expedient mannerAbility to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed.

  • Ensure timely resolution of customer support and assistance requests utilizing established procedures

  • Engage with colleagues and team members to provide corrective action and resolutions to customer queries.

  • Provide timely and accurate problem solving for assigned systems/products in response to requests from customer or customer service engineer to ensure highest performance and reliability.

  • Collaborate with the wider organizational teams to drive performance improvements, share knowledge and improve customer experience.

  • Performs other duties as assigned at various levels.

Basic Qualifications

  • Bachelor's degree in appropriate discipline or in the absence of a degree six years of related experience.

  • US Citizenship or Permanent Residence is required.

  • Must have a related technical background or related experience

  • Must be prepared to work a Non-traditional work schedule: 6pm - 6am - 12-hour shift; 4 on, 4 off; Nights and/or Days; Or other (First 60 days of employment for training purpose will be Monday-Friday)

  • Must have a good working knowledge of MS Word, Excel, Powerpoint, Access, SAP & Google.

At Collins Aerospace, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Collins Aerospace University, networking, mentoring, and tuition reimbursement.

And that’s just for starters.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Company-paid winter holiday shutdown for most locations

  • Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent)

  • An Incentive Pay Plan based upon company performance

  • Tuition reimbursement

  • And more

Interested yet? Apply now and embark on your next worthwhile adventure!

Collins Aerospace is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.