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Livingston International Strategic Account Manager- Montreal in CDL Montreal, Quebec

Join Livingston and grow your career and knowledge about the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services across North America and around the world. Livingston has over 3,200 employees at more than 100 key border points, seaports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with a great team, learn, and develop your expertise in the complex and evolving world of trade.

JOB SUMMARY

The Account Manager is the main point of contact on key accounts and is responsible for retaining existing business while identifying and pursuing expansion opportunities across all Livingston products and services for mid-market existing clients.

KEY DUTIES AND RESPONSIBILITIES (include but not limited to)

  • Develop a comprehensive understanding of current portfolio and address any issues that will inhibit client satisfaction while focusing on identifying additional opportunities to grow our partnership.

  • Review and analyze business trends of client for all LII solutions and identify areas of opportunity, improvement, and growth, managing retention and renegotiation with client.

  • Identify and develop business growth and profitability strategy for each assigned account.

  • Maintain systems accuracy related to existing account base using key tools by RACI assignments, prepare and facilitate client presentations and reports.

  • Engage appropriate subject matter specialists/internal resources and CSM to support client requests for improvements and growth opportunities, manage/influence the collaboration of all resources.

  • Escalate and project manage client issues to ensure timely and satisfactory resolution.

  • Perform other related duties as assigned by management.

  • Adhere to established policies and procedures.

KNOWLEDGE AND SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

  • Excellent communication and interpersonal skills (both verbal and written).

  • Strong organizational, time management and negotiation skills with the ability to drive change and deliver targeted results.

  • Proficiency in Microsoft Office (Word, Excel and Power Point.)

  • Salesforce.com experience strongly desired.

  • Collaboration and teamwork are critical components to success in this role.

EDUCATION & CERTIFICATIONS

  • Post-secondary degree/ diploma preferred

  • Professional sales certification

  • Licensed Customs Broker or equivalent brokerage experience

  • Certified Customs Specialist Designation (an asset)

  • PMP Certification or Demonstrated Project Management experience (an asset)

EXPERIENCE

  • A minimum of 3 years outside sales experience and at least 3 years of Customs Brokerage/ Transportation/Logistics experience.

ADDITIONAL INFORMATION

  • A valid driver’s license

  • Ability to travel 50% of the time based on customer need.

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