Kelly Services Customer Service / Reception Position at Medical Facility in Canandaigua, New York

Job Description

The Floater position will complete various tasks throughout the day that support different areas of the medical facility. This is a temp-to-hire position, Monday through Friday, 8:30AM-5:00PM, and wage is based on experience. Come be part of an organization that offers the most complete facility for its specialty in Upstate NY!

Primary functions:

Answers incoming calls and provides excellent customer service

Maintains medical records as required

Greets patients warmly upon their arrival, checking all relevant patient information

Checks patients out upon completion of visit while explaining and collecting relevant charges

Upon checkout, makes appointments as necessary

Communicating insurance coverage exceptions as necessary to patients

Responsible for knowing all insurance benefit options and we are a participating provider

Registers new patients as necessary

Maintains responsibility for cash drawer, including daily balancing

Completes credit card close-out process daily

Supports all practice hours as assigned within a 40-hour limit (may include evenings or weekends)

Checks eligibility for routine examination and eyewear coverage

Confirms patient insurance information, including subscriber numbers, co-pays and insurance product

Assists Optical department in seating patients, making telephone calls and assisting with checkout

Monitors patient flow and assists provider in loading exam rooms if needed

Performs special testing as required

Completes additional duties/projects as assigned


Minimum Qualifications:

High level of organization

Ability to maintain customer focus in fast paced environment

Pleasant voice and demeanor

Keyboarding experience required

Strong written and verbal communication skills

Familiarity with medical terminology

Excellent telephone skills

Strong understanding of customer service

Willingness to be flexible for hours and duties

Ability to be a team player

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.