Cooper University Hospital PATIENT NAVIGATOR in Camden, New Jersey

  • Bridge the gap between clinician and patient, by providing individual support and assistance in navigating the health care system to provide continuity of care.

  • Working with current RN Navigator disease team to provide non-clinical support regarding scheduling, pre cert process, follow up calls and record retrieval for timely appointments

  • Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs.

  • Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patients needs

  • Participate in daily multi disciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow up and scheduling

  • Act as a member of the Transition of Care team assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care

  • Assist in connecting patients to services for support (ie: social work, financial counseling)

  • Tracking of all patient contacts, follow ups, barriers to care and outcomes

  • Ensures the delivery of patient care through the coordination of customer services

  • Participates in interdepartmental and ancillary activities to ensure quality, cost-effective patient care.

  • Responsible for all core competencies and Cooper standards of care

Scheduled Days / Hours: M-F 8-430pm

Education:

High School Diploma or Equivalent; clinical training (i.e. MA, CNA, LPN) a plus.

Experience:

Experience working in a healthcare office setting, or community outreach and education required.

Knowledge of health care, inpatient/outpatient settings, Oncology specific patient population

Strong interpersonal skills; demonstrated ability to work well with people of various backgrounds, ethnicities, and life experiences.

Ability to take direction, follows through with tasks, and work independently.

Flexibility, optimism, and a cooperative working style.

Required License/Certifications/ Registration:

Other Qualifications:

Fluency in Spanish preferred.

Competent in basic computer skills; knowledge of using an electronic health records system preferred.

Requisition: 43383

Department Name: MultiDisciplinary Clinic - CCI

External Company Name: Cooper University Hospital

External Company URL: cooperhealth.org

Street: 2 Cooper Plaza