Cooper University Hospital PATIENT NAVIGATOR in Camden, New Jersey
Bridge the gap between clinician and patient, by providing individual support and assistance in navigating the health care system to provide continuity of care.
Working with current RN Navigator disease team to provide non-clinical support regarding scheduling, pre cert process, follow up calls and record retrieval for timely appointments
Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs.
Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patients needs
Participate in daily multi disciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow up and scheduling
Act as a member of the Transition of Care team assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care
Assist in connecting patients to services for support (ie: social work, financial counseling)
Tracking of all patient contacts, follow ups, barriers to care and outcomes
Ensures the delivery of patient care through the coordination of customer services
Participates in interdepartmental and ancillary activities to ensure quality, cost-effective patient care.
Responsible for all core competencies and Cooper standards of care
Scheduled Days / Hours: M-F 8-430pm
High School Diploma or Equivalent; clinical training (i.e. MA, CNA, LPN) a plus.
Experience working in a healthcare office setting, or community outreach and education required.
Knowledge of health care, inpatient/outpatient settings, Oncology specific patient population
Strong interpersonal skills; demonstrated ability to work well with people of various backgrounds, ethnicities, and life experiences.
Ability to take direction, follows through with tasks, and work independently.
Flexibility, optimism, and a cooperative working style.
Required License/Certifications/ Registration:
Fluency in Spanish preferred.
Competent in basic computer skills; knowledge of using an electronic health records system preferred.
Department Name: MultiDisciplinary Clinic - CCI
External Company Name: Cooper University Hospital
External Company URL: cooperhealth.org
Street: 2 Cooper Plaza