Campbell Soup Company IT Service Transition Lead in Camden, New Jersey

Imagine...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.

We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.

We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.

General Summary

The IT Service Transition lead is responsible for the governance, frameworks, policies, standards and guidelines around new and changed services, ensuring that value is maintained, and operational risk is minimized. This role will own the IT Service Transition stage of the ITIL life cycle within the IT Operational Excellence & Governance organization, with an initial focus on Change Management, Service Validation & Testing, and Release and Deployment Management, followed by Asset & Configuration management, Knowledge Management, Transition Planning & Support and Change Evaluation.

The key objectives for this role are:

  • Plan and manage service changes efficiently and effectively.

  • Manage risks relating to new, changed or retired services.

  • Successfully deploy service releases into supported environments.

  • Ensure that service changes create the expected business value.

  • Provide knowledge and information about services and service assets.

This role requires strong leadership, people management, technical, organizational and communication skills to manage the service transition and supplier teams, collaborate with IT and business organizations, interface with the PMO and communicate effectively with stakeholders, while overseeing the overall design and on-going maintenance of all service transition processes to meet the overall transition needs of the business.

Principle Accountabilities:

  • Define, deploy and maintain the policies, standards and processes for service transition, ensuring that they are clearly documented and effectively communicated to all stakeholders. Maintain subject matter expertise and provide consulting help to the IT organization.

  • Manage and coordinate the functions and activities involved in service transition across project managers, the PMO, internal support, delivery & service teams, and third party suppliers ensuring the final delivery of each service transition meets the agreed customer and stakeholder requirements.

  • Implement and Operate a Test Automation Solution and a Testing CoE.

  • Provide Financial Management for service transition activities and resources - including budgeting, forecasting, cost/benefit and ROI analysis

  • Ownership of service transition activities for acquisitions and divestitures

  • Maintain, monitor and report progress for service transition changes, issues, risks and deviations. Define service transition metrics and ensure compliance with aligned targets

  • Rotate as key leader during Major Incidents. Primarily serve as Major Incident Commander or Impact Lead but not limited to these roles.

Job Complexity:

  • Effectively manage a diverse team across geographies.

  • Serve as the Key Contributor regarding the proper use and ongoing development of IT Service Transition.

  • Own improving effectiveness of the IT Service Transition Program and benefits realization.

  • Support and train IT organizations on service transition frameworks and processes to manage their services.

  • Must be able to promote and support the deployment of Service Transition processes across a global organization.

  • Must be able to lead functional discussions and initiatives across a global organization.

  • Must be able to identify and resolve operational complexities.

  • Must be able to collaborate and work effectively with leaders to drive discipline.

Job Specifications:

Minimum education required:

Bachelor's degree in Information Technology or related field.

Years of relevant experience:

10 - 15 year's relevant experience.

Knowledge, skills and abilities required:

  • ITIL certification (Service Transition Expert preferred) and experience in Service Transition and a strong understanding of how it integrates to other modules of the ITSM environment

  • Proven strategic leadership and relationship management capabilities, including experience with internal stakeholders - particularly senior and LOB management, as well as customers, external business partners and third-party service providers

  • Experience leading and managing high-performance multidisciplinary workgroups or teams to meet goals across multiple projects

  • Experience in creating and defining new operational models and procedures, and explaining complex problems or situations

  • Extensive experience in leading and managing groups of self-directed professionals

  • Proven competency in executing large projects, on time and within budget, with business and IT personnel

  • Ability to work and execute with global teams and diverse cultures

  • Ability to perform process and technology analysis and to document and articulate findings

  • Strong written and verbal communication skills, including presentation skills

  • Strong Leadership Skills

  • Experience with ITSM tools (Remedy, ServiceNow, SAP ChaRM)

  • Policy, organization and architecture development

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.

In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.