Oracle Oracle North America Applications Consulting Client Partner (ERP, HCM, CX, and OMC) – US Nationwide - Consulting Senior Practice Director in Cambridge, Massachusetts
This senior director position is responsible for an increasingly diverse practice based upon complexity of the customers, the solutions, and the dollar value of the practice. Directs business operations and resources of a given practice that can be defined by industry, service line, technology center, specialty area or region. Accountable for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.
Accountable for operational/financial metrics and overall business results of practice. Responsible for setting and driving strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer referenceability. Actively develops new approaches and opportunities for expanding customer base. Creates and implements operational processes to drive consistency and support achievement of practice business strategy. Responsible for cultivating Oracle cross-functional communications through the creation and maintenance of strategic relationships with other lines of business which may include Product Development, Product Marketing, Support, Consulting Sales, and License Sales. Interacts with executive levels both internal and external regarding matters that influence policies and strategies. Assesses and manages business risk in pursuit of overall business goals. Accountable for managing and growing a substantive revenue stream and customer base. Manages and leads through management team and/or senior level individual contributors. Resolves staffing issues for very complex engagements. Identifies, leads, or oversees the development of customer-facing business solutions and offerings that have an impact on the market. May serve as advisor or project sponsor role for complex engagements.
Directs and ensures the implementation of operational policies through subordinate managers Interacts internally and externally with executive management involving negotiation of difficult matters to influence policy. Bachelor*s Degree in Computer Sciences or Business or equivalent. Balance of advanced technical skills, functional knowledge, client consultative skills and operational management experience. Has 4 years of consulting services senior management experience with P & L responsibility and at least 10-15 years consulting or industry experience. 12 years of experience relevant to this position including 4 years of consulting management experience with financial management responsibility. Direct line Management experience including project, people, customer, financial management preferred. Second-level Management experience preferred; proficient at managing managers and large teams. Product, technology or industry expertise relevant to the practice focus. Ability to develop and maintain relationships at the executive level. Proficient in using selling and negotiation techniques and tools. Undergraduate degree or equivalent experience. Ability to travel as necessary.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Oracle North America Applications Consulting Client Partner (ERP, HCM, CX, and OMC) US Nationwide
The Client Partner (CP) will play a pivotal role in Oracle Consulting s transformation, being the ambassador to the top Oracle Consulting Services (OCS) accounts, as well as representing our new brand: Get Cloud Confident.
The CP will be one of the only roles in Oracle responsible for evangelizing and delivering Oracle s entire application platform capabilities (ERP, HCM, CX, and OMC) within a targeted industry.
This is a senior leadership role within the OCS organization responsible for (in a highly entrepreneurial manner) raising the bar across OCS as a whole, and specifically Market Development.
S/he is responsible for: Establishing deep relationships at targeted clients, driving new OCS bookings as well as solidifying renewals & extensions through delighted customers, architecting world-class solutions, and ensuring they are implemented effectively and creating value for clients. This is a unique opportunity to engage and transform our client relationships, by bringing an industry point of view, articulating our value proposition to clients in that industry, and delivering solutions to address client needs.
S/he will bring extensive consulting, sales, and delivery experience in the SaaS application space to which will allow quick identification of common issues within a specific industry, and quantify the value of solving the business problem, and design solutions (repeatable) that solve the business issue.
S/he will be responsible for partnering with Growth and Strategy leadership, Customer Advocacy, Delivery leaders, as wells as our SaaS Sales organization to significantly accelerate the growth of the business, disrupt standard processes, and exceed client expectations.
EXPECTATIONS AND TASKS
This role will align to both growth and existing top Oracle Consulting Services (OCS) accounts and as a result, a key portion of the role will be focused on growing install base accounts, opening dormant accounts, and growing a " book of business" in order to develop a strong revenue backlog and individual annuity. As the Client Partner, there will also be a requirement to handle escalations on delivery, as well as be chargeable as an advisor on strategic projects.
In this role, the successful candidate will generate demand for Oracle's service offering, develop opportunity execution plans, identify and manage key team members and resources from across our matrixed organization to properly scope the project(s) to meet client needs and Oracle business parameters, and manage the customer relationship(s) from initial discussions through successful delivery.
The successful candidates own the OCS business for a set of top accounts, and operate in an extremely entrepreneurial manner. Territory planning, interlock with the Application Sales team, account development and lead generation are all critical components to success.
Additional responsibilities will include forecasting contract bookings, accurate and timely reporting in CRM & other appropriate systems, and managing accounts receivables for your individual account portfolio.
This is a senior level, pursuit leadership role and requires a seasoned professional with varied career experiences including a combination of at least 8-12 years of ERP/CRM/APPS Consulting, Services, Delivery and sales experience within a consulting organization with a strong track record of new account development, selling consulting services, and managing a portfolio of engagements
Deep experience in one or more of the following areas:
Financial Services Strategy (Banking, Capital Markets and Insurance)
Supply Chain / Manufacturing
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
BA/BS; MS comparable is strongly preferred
Big 4 (or equivalent consulting firm) experience strongly preferred
Must be a driven consulting professional and have strong capabilities in:
Account Planning and achieving sales targets
Problem Solving and Negotiating
Project delivery in consulting environment (e.g. demonstrated work managed metrics)
Ability to travel 75% of time, depending on assigned accounts
Oracle Cloud or competitive cloud experience
Job Segments: ERP, HCM, Oracle Cloud, Consulting, Oracle, SAP, Relationship Manager, CRM, Technology, Customer Service, competitive Cloud experience
Title: Oracle North America Applications Consulting Client Partner (ERP, HCM, CX, and OMC) – US Nationwide - Consulting Senior Practice Director
Location: United States
Requisition ID: 190003P9
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