CVS Health District Director Account Management in California
Position Summary :
CVS Health has a powerful purpose – “Helping people on their path to better health.” To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes. In Omnicare, we support our company’s purpose by delivering practical and innovative solutions to address the needs of continued care communities This critically important role is responsible for management and development of a team of Account Managers dedicated to maintaining client satisfaction and retention. This role will report to a Senior Director of Omnicare Account Management and will manage activities that develop the client relationship, support day-to-day client needs, as well as retain and expand existing business.
The District Director, Account Management LTC will have the opportunity to impact our business in the following ways:
Manage the performance of a team of Account Managers in order to achieve retention goals and expansion targets, while maintaining a high level of client satisfaction
Ensure territory management achieves maximum scope and reach utilization, with an emphasis on cost efficiency and expense management
Deliver proactive contract management that includes strategic contract analysis to determine appropriate renewal action plan, assist Account Managers with contract presentation and act as key negotiator
Support Account Managers in Executive Review preparation, presentation, and follow through; attend client meetings as needed
Identify at-risk accounts and consult with internal partners to assist with development of action plans to address customer risks and opportunities; attend client meetings as needed
Provide support in resolution of complex client issues and requests, as well as assessment of client needs to expand existing business
Partner with Strategic Account team on driving initiatives in local facilities of National and Regional accounts
Project manage activities associated in onboarding new facilities
Support Account Management leadership team with design and implementation of new initiatives
Communicate and drive implementation and continued usage of CVS Health program and initiatives
Accountable for recruiting, hiring, training, and engagement of team in order to deliver on department goals
Responsible for coaching and development of team, to include full pipeline reviews
Operate with strong business acumen and industry knowledge, remaining conscious of industry trends
This District Director of Account Management will manage Account Managers in the states California, Oregon, Washington, Nevada, Arizona, Colorado, and Oklahoma and will need to reside on one of these states.
Required Qualifications :
A minimum of 2 years of client account management leadership experience
Prior experience managing remote colleagues
Ability to travel regularly, up to 50%
Preferred Qualifications :
The District Director, Account Management LTC will have proven client relationship and leadership skills with an exceptional track record of achieving results. The ideal candidate will possess the following professional qualifications:
Demonstrated track record of success in leadership of client/account management teams in a matrix environment
Demonstrated influence and consultative skills that deliver impactful solutions real time
Proven success utilizing project management skills; ability to strategically and creatively solve problems when dealing with a multitude of variables where standard resolutions do not exist
Strong financial and business acumen and contract negotiation skills
Track record of proactively tackling issues in a decisive manner, while keeping broader organizational dynamics in mind
Demonstrated ability to hold teams accountable in a fair, supportive, and equitable manner
Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction
Effective presentation and negotiation skills
Past industry-related experience preferred
Long Term Care industry experience
Knowledge of pharmacy operations and processes
Proficient in Microsoft Office to include Word, Excel and PowerPoint
Bachelor’s Degree or related experience required
BS in Nursing, Pharmacy or PharmD preferred
It’s a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com . Please note that we only accept applications for employment via this site.
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