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Job Information



Preferred Qualifications


Advanced Customer Services (ACS) is

looking for Engineers with hands-on experience and knowledge on Fusion

Middleware technology in on premises or in cloud environments,

specialized in any of the following areas

(1) Identity and Access Management and Directory Services.

(2) SOA and BPM

(3) Business Intelligence Technology

(4) Webcenter

These engineers will join the Fusion

Middleware Expertise Center, a team which centrally delivers proactive and

reactive services for any country across the world.

ACS is an organization providing

tailored mission critical support services for the full Oracle Product Stack.

ACS understands the customer's needs and helps them to increase availability,

improve performance, mitigate risk and save cost.

We are looking for flexible

and open minded experts, able to work with different technologies, and

address complex architectures, on premises, cloud or Hybrid environments. We look for engineers who can quickly learn

and who are willing to work with new and innovative products and solutions, and

who are capable to interact and collaborate with people in different teams

globally to provide always the best tailored solution to Oracle customers.


  • Delivering high quality technical results to ACSCustomers;

  • Understanding customer requirements and based on ownskills and experience, being able to design the proper architecture usingthe most appropriate products and design a technical plan to integratethem and implement the technical solution.

  • Analyzing, troubleshooting and solving wheneverfeasible, the issues the customer may face using Oracle products.

  • Identifying required/recommended actions on Customersystems as main output of service delivery, based on own knowledge andexperience;

  • Escalating at the right time customer issues toTechnical Account Manager where relevant;

  • Ensuring adherence to internal methodology, tools andquality standards;

  • Active participation on Services development;

  • Active collaboration with other engineers in the teamor in other teams, to share knowledge, experiences and others, which canbenefit ACS Business results.


  • Mandatoryhands-on experience withWeblogic Server, Coherence, Web Tier (Oracle HTTP Server, WebCache), and at least one of the following skills set areas:

  • Identity Management (Identity Manager, Access Manager,Entitlements Server, Enterprise SSO, Adaptive Access Manager, IdentityFederation, Oracle Universal Directory, Virtual Directory) or…

  • SOA&BPM (Oracle Service Bus, B2B, Adapters,Business Rules, BPEL, CEP, Web Services Manager, Business ProcessManagement Suite, BAM) or…

  • Webcenter (Webcenter Sites; Webcenter Portal;Webcenter Content, Webcenter Imaging) or…

  • Business Intelligence Technology (BI EnterpriseEdition, BI Publisher, BI Mobile)

  • Forms & Reports, APEX, ADF, Java EE

  • Experience with any of the following Cloud Services would be highlyvalued:

  • OCI (Oracle Cloud Infrastructure)

  • Application Container Cloud Service

  • Integration Cloud Service, SOA Suite Cloud Service,API Platform Cloud Service, Process Cloud Service

  • Content & Experience Cloud, WebCenter Portal CloudService

  • BI Cloud Service

  • CASB Cloud Service, Identity Cloud Service, SecurityMonitoring & Analytics Cloud Service Intranet


University Degree

Excellentcommunication and technical documentation writing skills

Developmentbackground will be valued

Fluent English (other additional languages will be

also valued)

Availability to travel and work onsite at customers

Availability to work 24x7

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer

  • s IT staff on a regular basis. Either at the client

  • s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor

  • s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle

  • s core products, applications, and tools is important.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Support

Location: EG-EG,Egypt-Cairo

Job Type: Regular Employee Hire

Organization: Oracle