BMO Financial Group Trust & Investment Services Associate in Burnaby, British Columbia

Description:

Consistently provide high quality sales and fulfillment support to a group of Estate & Trust clients with the objective of exceeding customer expectations. Accountable for executing on all aspects of Estate & Trust administration. Recognizes opportunities for promoting entire Private Bank to the clients, and discusses potential referrals/new business opportunities with the Relationship Manager.

Key Accountabilities

A. Client & Relationship Management

B. Administrative/Sales Support

C. Team Participation

D. Risk Management

A. Client & Relationship Management

  • Provide a superior level of courteous, knowledgeable, friendly and professional service to all existing and prospective clients relating to wealth services consistent with delivery of the desired client experience

  • Take ownership of client inquiries/concerns/complaints ensuring timely resolution

  • Develop a rapport and instill confidence with the client in order to develop credibility as a representative of the Private Bank.

  • Assists in preparing new business proposals or presentations to clients/prospects based upon their needs, BPB products & services, competitive pricing and committed service capabilities

  • Assist Wealth Services professionals in preparing for client meetings and documentation preparation

  • Develop and maintain knowledge and understanding of integrated services and offerings, with a focus on Trust and Estate products and procedures

  • Perform required sales & service support activities as required to meet client needs and maintain overall service levels

B. Administrative/Sales Support

  • Ensure the timely and accurate set up & maintenance of Trust & Estate accounts ensuring all compliance requirements are met within acceptable time frames

  • Monitors daily activity reports (such as transaction history, cash balances, overdrafts and transactions in a batch)

  • Obtains appropriate valuations as required for all assets – both financial and non-financial and ensures the safety of the assets.

  • Ensure the timely and accurate processing of trade order management activities and miscellaneous cash transactions

  • Provides administrative support to Wealth Services professionals (incl. preparation of Asset & Liability Statements, asset & account reconciliation, compliance, trade activity, posting, collect fees, and other related functions/duties)

  • Identify opportunities to increase profitability, create capacity and reduce expenses

  • Recognize potential new business opportunities and refer/discuss them with the Relationship Manager (both within BPB and BMO as a whole)

  • Identify, diarize and monitor accounts for overdrafts and to meet compliance requirements

  • Provide after sales support and handle exceptions tactfully, accurately and efficiency in accordance with Bank policy

C. Team Participation

  • Participate in internal projects and initiatives of varying scope and responsibility

  • Participate in team meetings and conference calls as applicable

  • Take initiative, be accountable, and work in a team-orientated environment

  • Cross trains with other individuals within support team to ensure coverage and contingency is maintained at all times. Shares knowledge with team members.

D. Risk Management

  • Ensure proper adherence to all aspects of First Principles Our Code of Conduct and Ethics

  • Follow security and safeguarding procedures and apply appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy

  • Protect the Bank’s assets by adhering to all banking, investment and lending regulations (as appropriate), Policies and Procedures, legal and ethical requirements, process requirements, bank guidelines and established risk guidelines

  • Participate in audits and compliance reviews as assigned

  • Accountable for monitoring and controlling the integrity of account documentation

  • Identify and escalate all irregularities and discrepancies to management

Qualifications:

Knowledge

  • Undergraduate degree or equivalent industry experience

  • Advanced knowledge of Estate and Trust products and services

  • Working knowledge of BMO BPB Platinum Banking & Investment Management products and services

  • Trust industry experience (1-4 years)

  • Successful completion of the Canadian Securities Course (CSC)

  • Enrolled in, or has completed a Financial Planning or Personal Trust accreditation program through ICB or equivalent

  • Potential for enrollment in the Professional Development Program (PDP) for Trust

Skills

  • Strong customer service focus

  • Communication skills (Advanced)

  • Able to multi-task

  • Able to handle high pressure situations with tight turnaround

  • Organization skills (Working)

  • Advanced knowledge of computer applications (Word, Excel, Global Plus and Optimizer)

  • Ability to deal with complex, controversial, and sensitive Investment Management issues (Advanced)

  • Open to change and acts as a change agent for new initiatives (Advanced)

  • Demonstrated history of responsiveness and problem-solving capabilities

Additional Accountabilities

  • Participate in client presentations (Advanced)

  • Participate in research, analysis and marketing (Working)

  • Project support/coordination (Working)

  • Conduct TA Training (Working)

  • Solicit referrals and suggest increased offerings (Working)

  • Proactively identify and recommend opportunities for process improvement, customer service and technology

  • Mentor new employees (Working)

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmocareers.com .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Field:

Wealth Management

Job Schedule:

full-time

Primary Location:

Canada-British Columbia-Burnaby