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Lahey Health Image Management Assistant in Burlington, Massachusetts

Welcome To

Lahey Hospital & Medical Center is part ofa vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environmentfor all colleagues, where respect is foundational and performance is rewarded.

About the Job

Position Summary: Responsible for day to day activities of the Enterprise Image Management Center.

Essential Duties & Responsibilities including but not limited to:

  • Scans hard copies of radiology films or imports CDs received from outside providers or from Lahey archives into electronic file system according to standard procedure and protocols.

  • Responds to requests for radiology records via telephone, facsimile, and through written correspondence from physicians and patients as well as outside parties such as insurers, attorneys, etc. and distributes records in a timely manner.

  • Utilizes Radiology system, and accesses other hospital systems as is necessary, to obtain information which may be necessary to completing a request for information.

  • Retrieves hard copy films from archives as requested and prepares films for viewing by physicians as needed.

  • Transfers electronic images to CD, utilizing a CD burner or prints hard copies of electronic images to complete request for information.

  • Receives urgent and critical finding reports from Radiologist and immediately alerts the patient’s physician to contact the Radiologist for consultation to view the results or consult with the Radiologist.

  • Records all urgent and critical finding actions for use in monthly report. Also completes form documentation for each incident for placement in the patient record.

  • Assists physicians with the use of electronic file system in locating and viewing images.

  • Determines which Mammography folders need to be sent to Mammography appointments or Breast Surgeons from the appointment lists, which contains approximately 200 appointments.

  • Reviews the OR list to determine which films need to be printed for the orthopedic surgeons.

  • Participates in purges of hard copy files as needed

  • Identifies all missing folders and if unsuccessful, notifies the supervisor

  • Notifies supervisor of shortages of supplies, unusual problems or situations within the department.

  • Incorporates Lahey Clinic Guiding Principles , Mission Statement and Goals into daily activities.

  • Complies with all Lahey Clinic Policies.

  • Complies with behavioral expectations of the department and Lahey Clinic.

  • Maintains courteous and effective interactions with colleagues and patients.

  • Demonstrates an understanding of the job description, performance expectations, and competency assessment.

  • Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

  • Participates in departmental and/or interdepartmental quality improvement activities.

  • Participates in and successfully completes Mandatory Education.

  • Performs all other duties as needed or directed to meet the needs of the department.

  • Position requires moving about on foot within department, use of hands (grasping), manipulative finger movements, and use of wrists (flexing or rotating).

Minimum Qualifications:

Education: High school diploma or equivalent

Licensure, Certification, Registration: None required

Skills, Knowledge & Abilities: Excellent customer service skills. Basic computer skills needed

Experience: None required


37.5 hour/DAYS

About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

REQNUMBER: 153579-1A