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Georgia Employer CUSTOMER SERVICE REPRESENTATIVE - CALL CENTER in Buford, Georgia

Inbound Customer Service Representative: Buford, GA 9:00am - 6:00 pm We're hiring! A Global industrial customer service representative is a vital part of our success. You are the face and voice of the company to our customers. We need action-oriented problem-solvers who can address and resolve a variety of customer service issues. We need responsible people who are at ease with phone, chat, or email to communicate effective solutions for our customers.Please be customer-focused with the ability to empathize and prioritize customer needs and uphold our company values. This includes after order account activities such as orders, returns, loss/damage freight claims, expedites, and billing as it pertains to customer service. Be comfortable with all forms of communication (phone, chat, email) and demonstrate respect for our customers and your co-workers.Global Industrial is an industry leader and follows all OSHA guidelines. Location: Buford, GA Monday Friday 9:00 6:00 Benefits include: paid time off, 401k, Health/Dental/Vision/Life Insurance What We Care AboutWe care about you and your safety.We care about our customers. We care about a strong work life balance.We care that you truly enjoy your work.We care about what you think. What we want you to care aboutMaking customers happy. Communicating effectively and professionally. Personal and workplace safety.Pride in your work. What you need to knowCustomer service is a fast-paced environment.We provide paid, on-the-job training.You will be on the phone a lot.You will need to respond to customers within 24 hours.Customers are not always nice. Patience is a virtue. Bonus!401(k) with company matchHoliday and overtime payPaid time offRestricted Stock Units (RSUs)Employee discountTuition reimbursementThe Details: Full-time role assisting customers from start to finish with account after order account activities providing excellent customer service at every touch point with the customer. Provide effective problem resolution and suggestions regarding customer concerns Receive, investigate, and respond to all customer inquiries on all open and unresolved customer contacts Prepare correspondence and fulfill customer needs to ensure customer satisfaction Meet a minimum of 30 calls per day Interact with vendors and product managers by phone and/or email for effective problem resolution Check on the status of customers' orders, processing returns, damaged and lost claims, order changes, cancellations and credits Input data into database in a detailed, timely, and accurate manner Make outbound calls as needed and manage emails, responding within 24 hours Perform other duties as assignedQualifications: High school diploma or equivalent required Call Center experience preferred. Outstanding interpersonal, written and verbal communication skills required. Must be able to type a minimum of 35 wpm. Strong problem-solving and organization skills. Knowledge of commonly-used concepts, practices, and procedures. Relies on instructions and pre-established guidelines to perform job. Ability to identify, resolve and follow through with inquiries independently. Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook. Ability to follow through, to completion of any problem. Ability to organize, prioritize, work in a fast-paced environment, have attention to detail, handle multiple tasks and work under time constraints is required. Basic math/spelling skills required.Who We Are We've been around for awhile, and we believe our continued success is is due to the basic principles of recognizing and rewarding superior performance for individuals and teams. We've seen this principle drive innovations and solutions to promote higher levels of productivity and customer service.Our 70 year history of consistent success provi

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