Horizon Health Clinical Care Specialist in Buffalo, New York

Horizon Health Services is a not-for-profit corporation in Western New York that provides hope and healing for individuals and their families dealing with substance use and/or mental health disorders. Horizon is committed to its community and its staff in the knowledge that a team of highly contented, highly trained and dedicated care givers is required to provide the highest quality, most effective, and empathetic treatment and recovery services to those in need. For more than 40 years, Horizon has remained constant in its commitment to be progressive and independent, and to seek out the best clinical and operational practices, emerging technologies and new strategies to help patients and their families. For ten consecutive years Horizon has been named one of the 50 Best Companies to Work for in New York State. Our sincerest appreciation to our employees, patients, families and community members who have the continued strength to work alongside our mission, Together for Recovery. Changing Lives. Saving Lives.

Job Summary

Horizon is looking for a dedicated Clinical Care Specialist in our outpatient clinics in Erie County!

This is a new entry level clinical position! Under the supervision of the clinic’s Practice Manager, the Clinical Care Specialist will work with a multi-disciplinary team providing clinical support to the counseling staff. This may involve contact with patients and family members, outreach to referral sources and acting as a liaison to community resources.

Duties and Responsibilities

  • Care coordination telephonic, documentation and educational support – triage patient phone calls; collateral outreach; coordination with outside providers, including completion of referral releases, paperwork, applications and status update reports; medication related calls/refills and education to patient/counselor regarding side effects

  • Secure insurance authorizations as required for medications, alternate care levels, etc.

  • Conduct toxicology tests with patients

  • Ensure follow-up on receipt of physical, medically related information

  • Respond to walk-ins presenting at the clinic in crisis situations

  • Review and flag patient records to ensure required updates are prepped and/or made timely

  • Successfully complete internal training and credentialing process to perform approved clinical services such as educational and process group activities

Basic Knowledge/Skills/Abilities

  • Ability to relate to mentally ill or chemically dependent individuals and their families of diverse ethnic, cultural, and socioeconomic backgrounds and to interact with them in a positive, supportive and cooperative manner

  • Strong customer service and interpersonal skills

  • Good written and verbal communication skills

  • Good organizational, time management and problem-solving skills

  • Ability to prioritize work tasks

  • Ability to complete work accurately and on time despite frequent interruptions

  • Ability to work well as part of a team, as well as independently

  • Ability to exercise flexibility, initiative, good judgment and discretion

  • Experience working in a computerized office environment with word processing, database and spreadsheet skills sufficient to prepare correspondence, reports and forms, including the willingness to learn new software applications

  • Ability to learn and apply Horizon Health Services policy and procedures

  • Commitment to adhere to privacy regulations

  • Excellent computer skills

  • Ability to multi-task in a busy office environment

  • Ability work with a diverse population

  • Willingness to travel to other Horizon locations

  • Ability to work some evenings, depending on location

Location and Hours

Outpatient program on 3020 Bailey Ave in Buffalo, NY. Shift / Hours: Monday – Friday, some evenings required (Full time)

Learn why you should apply to Horizon here!