Honeywell Senior Customer Service Assistant - German in Bucharest, Romania

Senior Customer Service Assistant - German

Design solutions to drive safe living and quality of life

* Supports service organization and projects by processing work packages / managing requests in a timely and correct manner. *

Main activities:

  • Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations, renewals;
  • Initiate, get approvals (if necessary) and complete billing related to contracts
  • Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);
  • Perform business reporting based on business requirements, following the required frequency
  • RQB - reactive quoted: creation, re-creation, additions and deductions, full or partial billing Process standard parts requests and other associated tasks (changes in material settings, extensions, replacements)
  • Records and modifies internal purchase requests according to business requirements (direct and indirect purchase
  • Creates Field Citrix work order (field operational planning)
  • Operates changes according to process requirements in various existing records
  • Investigates and resolves the interface errors that may occur in the system, works to prevent them from occurring, and addresses root causes,
  • Handles customer configuration requests (creating, modifying, extending and creating links)

    20 Processing Returns

    20 Customer Invoicing

    20 Prepare Forecast Reports

    20 Administrative Support

    20 Order Processing

YOU MUST HAVE
  • High School Diploma, or equivalent.
  • Proficiency in German
  • Some experience in a similar role
WE VALUE
  • An attention to detail
  • A bias for action
  • An ability to work in a team
  • A commitment to discovering ways to improve service
  • An ability to work with limited direction

Nonexempt How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD48901
  • Category: Customer/Product Support
  • Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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