Microsoft Corporation FastTrack Engineer in Bucharest, Romania
This position is a contingent staff position and employed by an external agency in service for Microsoft.
Do you want to play a critical role in helping our customers customer realize value with Microsoft 365 (Windows 10, Office 365, the Enterprise Mobility and Security (EM+S))?
Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to the Microsoft Cloud? If so, keep reading…
We are the Microsoft FastTrack Center (FTC) - a diverse group of customer-focused individuals with the goal of driving use of Microsoft 365 into a customer’s business and enabling them to realize business value. We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud. We are rapidly expanding and looking for talented people with a growth mindset, a passion for solving complex issues, and an obsession for customer satisfaction.
If you love technology and believe that your abilities can be developed through effort and grit, and it makes your day when a customer or peer thank you for your help, this may be THE career opportunity for you.
As a FastTrack Engineer (FE), your focus is to help move customers to the Microsoft Cloud. This is done by identifying their business needs, driving their intent to use the Microsoft products they purchased, and helping to successfully deploy and adopt these products in their organization. You will represent Microsoft in communications via phone, email, web, and occasional onsite engagement to assist customers and partners in deploying Microsoft 365 - which includes Microsoft Windows 10, Office 365, and the Enterprise Mobility and Security (EM+S) suite. You will have the opportunity to foster positive customer relationships while effectively managing challenging situations and driving customer success.
Your key business metrics will be:
Customer and Partner Onboarding Satisfaction
Time and cost reduction to Onboard
Reduce reactive support incidents
Increase Microsoft 365 Service Consumption
Your specific responsibilities will include:
Lead a set of Microsoft 365 customers and partners through the Onboarding technical process
Plan, manage and execute a complete Onboarding experience for Cloud customers
Maintain strong working knowledge of the service, take ownership for service improvement
Manage customer and partner Onboarding programs within expected timeframes while continuously driving effectiveness and thus reducing costs
Share knowledge with others through solution documents, contribute to social media, proactively engaging in technical communities
You should be a successful mix between technical and customer facing skills, as described below:
Possess a broad knowledge of Microsoft 365 technical architecture.
Intune technical competency: possess a broad knowledge of Intune or any other mobile device management software.
Medium skills in PowerShell, Active Directory, Web Services and troubleshooting
Cloud competency: broad view of Cloud services and products. Understanding the industry transformation towards “cloud only” services
Strong troubleshooting skills across multiple planforms and systems
Medium or advanced networking skills: switches, routers, firewalls
Background in supporting one or more of the following technologies: Exchange, SharePoint, Lync, Active Directory, Windows Server, Networking Solutions. Alternatively, you can have certifications in MS technologies or complete in following 6 months as follows: Exam 70-346; Exam 70-347; Exam 70-662; Exam 70-663; 70-341; Exam 70-342; Azure Certifications: 70-532, 70-533, 70-534 or even Lync Exam 70-336; 70-337.
Strong problem-solving ability ranging from conceptualization to implementation.
Customer and Partner Focus: proven experience driving positive business impact based on a deep understanding of customer and partner needs.
Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries.
Must have the ability to take initiative and work in a fast-paced high-stress environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
Ability to build a strong relationship with customers and partners and become a trusted advisor.
Collaboration : able to work in a multi-cultural environment and to adapt to the customer’s needs.
Applicants must be comfortable with ambiguity while striving to drive the customer into a clear picture of his needs.
A minimum of 3 years of Technical Support experience (in a Tier 2 or 3 role) including a minimum of 1 year of experience supporting Enterprise customers.
Strong English and business proficiency skills in any of these languages is a plus: French, Spanish, German, Italian.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.