Tenet Healthcare RCM Customer Service Representative in Bryan, Texas

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts.

ESSENTIAL DUTIES ANDRESPONSIBILITIES

Include thefollowing. Others may be assigned.

  • Answer inbound customer service callsand make some outbound follow up calls in a professional, service orientedmanner. Answer the calls timely withoutdrops/abandons.

  • Ascertain the reason for the call andassist the caller with their questions, concerns or problems with the focus onfirst call resolution. Facilitateresolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, requestthe appropriate information or take appropriate action so that the issue expertis able to effectively resolve the matter.

  • Other duties as assigned.

KNOWLEDGE, SKILLS,ABILITIES

To perform this jobsuccessfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and/orability required. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.

  • Exceptional customer service skillsincluding effective and efficient problem solving and analyzing skills

  • Professional and calming tone of voicewith complete command of the English language free of use of inappropriategrammar

  • Ability to facilitate conversations withothers and establish an understanding of the customer's issue/reason forcontact

  • Ability to perform essential jobfunctions with high degree of independence, flexibility, and creative problemsolving techniques

  • Ability to maintain control of the callby de-escalating issues and instilling confidence that the resolution has beenfound.

  • Ability to function effectively understress of conflicting demands on time and attention and, sometimes, underduress from difficult personalities

  • Ability to interpret and applyreimbursement aspects of managed healthcare contracts

  • Attentive listening skills

  • Ability to clearly articulate a responseto the customer using appropriate voice modulation

EDUCATION /EXPERIENCE

Include minimumeducation, technical training, and/or experience preferred to perform the job.

  • High school education or the equivalent

  • 1 – 2 years of prior experience in aninbound call center and/or customer service environment; hospital patientaccount billing with experience or knowledge of 3rd party reimbursements frominsurance companies and government payers is a plus.

PHYSICAL DEMANDS

The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

  • Ability to sit at a computer terminalfor extended periods of time

WORK ENVIRONMENT

The work environmentcharacteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

  • Call Center environment with headset andmultiple work stations within close proximity

  • Hospital Environment may include directpatient interaction

Job: Conifer Health Solutions

Organization:

Title: RCM Customer Service Representative

Location: TX-Bryan

Requisition ID: 1805047262