TeleTech Senior Account Manager in Brussels, Belgium
Senior Manager Marketing and Communications
TTEC is a global management consulting firm specializing in creating loyal customers through memorable customer experiences. We help to bring technology and human connections together to deliver an amazing customer experience every time.
For our office in Brussels, we are looking for a/Senior Manager Marketing and Communications/with a strong focus on marketing projects to support our local team.
As a Senior Manager Marketing and Communications you will have end-responsibility for one or more accounts. Your responsibilities include:
You lead the account. You are the day-to-day contact of the client and you build solid relationships with all client stakeholders.
You manage the team. You coach your team members to make sure deadlines are met and we deliver what we promise. You manage all aspects of the project, on your own or with the the help of your colleagues. You coordinate all aspects of marketing campaigns, online and offline, from conception to implementation and after-care.
You manage the budget. You negotiate budgets with clients and you are responsible for the follow-up of that budget.
Reporting and analytics: you define key performance indicators, analyze campaign results and present it to the client
Strategic recommendations: based on the campaign results, you advise clients how they can improve their strategy
As you build good client relationships, you are well placed to spot new business opportunities for TTEC.
You are capable to respond to client briefings, understand the client needs and respond with an appropriate project proposal
With the help of the client service director you will pitch new business with your clients
As we are dealing with marketing communications, your level of Dutch is such that you can critically review Dutch copy. Ideally you are bilingual Dutch/French. Knowledge of English is a plus.
You have a bachelor degree in marketing or equivalent through experience
You are very organized and you can deal with multiple projects at the same time
You have good MS Office skills with a focus on Excel and Powerpoint
You are a team player but you can also work autonomously
You are not afraid of working in the client’s offices and integrate easily in new environments
You have experience with digital marketing and/or marketing automation
You have 7 years of experience working in a marketing agency
A competitive salary in line with your experience
Extra-legal benefits such as meal vouchers, hospitalization insurance, group insurance
A fun place to work with its head office in the center of Brussels
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Title: Senior Account Manager
Requisition ID: 02E47