Randstad Applications Analyst in Brookline, Massachusetts

Applications Analyst

job details:

  • location:Brookline, MA

  • salary:$65,000 per year

  • date posted:Wednesday, December 5, 2018

  • experience:Experienced

  • job type:Permanent

  • industry:Health Care and Social Assistance

  • reference:S_711172

  • questions:will.ennis@randstadusa.com617-643-3704

job description

Applications Analyst

The Applications Analyst I is an Information Systems professional on the Information Services team supporting the Division of Development . The Applications Analyst I works collaboratively with business stakeholders, IS team members, and vendors to implement and support fundraising systems. S/he owns multiple project efforts of small to medium complexity participating in and guiding the configuration, testing, implementation, and support of online applications.

S/he demonstrates the knowledge and skills necessary to manage and support systems with minimal supervision, accurately, and effectively with attention to detail and confidentiality. S/he performs thorough business process, workflow, systems, and/or data analysis.

Responsibilities:

Demonstrates knowledge of systems workflow; incorporates into implementation & support of fundraising and related applications.

Becomes a Subject Matter Expert (SME) for Luminate Online/TeamRaiser application and related online solutions; becomes familiar with associated business processes.

Works cross functionally to create schedule and deliverables by defining requirements, scope, objectives, metrics and plan for assigned projects.

Drives projects to successful completion.

Without formal management responsibility, routinely participates in and/or leads three or more resources on multiple project/support/analysis efforts. Maintains respectful, supportive relationships with team members & stakeholders.

Executes work on IS initiatives within the context of the larger environment including competing priorities, staffing levels, and budgetary concerns. Provides appropriate and timely issue escalation reporting (and potential solutions if applicable).

Creates clear and appropriate documentation for projects including business requirements, business processes, workflows, meeting agenda, meeting minutes, status reports, etc.

Provides excellent customer support.

Provides On-Call Support as needed.

Pursues opportunities for self-development; stays current with vendor/industry trends as they relate to job responsibilities; able to incorporate impact of trends into how systems are configured, tested, implemented, and supported.

Performs other duties and/or special projects as assigned.

Working hours: 8:00 AM - 5:00 PM

Skills:

--Demonstrated experience with CRM applications, e.g. Blackbaud Luminate Online/TeamRaiser preferred

--Demonstrated experience with application implementation and support knowledge

--Knowledge of business process and workflow; ability to leverage skills to enhance and support applications; creative decision making and problem-solving skills

--Strong analytical, creative decision making and problem-solving skills

--Excellent written and verbal communication skills; demonstrated comfort facilitating small group efforts towards a successful completion of goals

--Experience writing documentation that supports user requirements, such as a maintenance request document or Statement of Work

--Ability to handle multiple projects successfully simultaneously; able to self-manage, assuming full ownership of overall outcomes from start to finish

--Experience working within both a team environment and independently; ability to effectively interact with people at all organizational levels; effective communication with both technical and non-technical personnel

--Familiarity with social media platforms, especially web and email integration with social media functionality

--Knowledge of HTML, CSS desired

--Knowledge of JavaScript, jQuery, Google Analytics a plus

Education:

Bachelors

Experience:

Experienced

Qualifications:

? Bachelors required or equivalent combination of education and experience; advanced training in related field desired

? 2+ years? experience as a business analyst or similar role in information technology, client services, program management, or related experience

? Previous experience in fundraising, non-profit, or education environment is a plus

Please reach out to me even if you feel you have some experience or not all of it. will.ennis@randstadusa.com

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