Chicago Zoological Society - Brookfield Zoo Membership Representative - Data Entry/Call Center in Brookfield, Illinois

This job was posted by : For more information, please see: Multiple Openings! Pay rate $14.00 per hour. Up to approximately 20 -25 hours per week on average. This position is a temporary/seasonal opportunity in a high-volume data entry office and inbound call center. This position is a great opportunity to expand on your one year plus of customer service and data entry experience as well as to use your inbound call center experience. We are seeking individuals who exhibit proactive, attentive, helpful, polite, and professional behavior. With training, successful candidates should have the ability to meet quality control standards of accurately entering a minimum of 20 membership applications per hour and providing accurate phone customer service within 3 weeks of employment. This position contributes to the success of the Chicago Zoological Society by performing all member service functions including responding to member inquires and concerns via telephone, e-mail and in person, as well as membership data entry and customer service in support of the Society's goals of financial sustainability and providing an extraordinary guest experience. PRIMARY JOB DUTIES AND RESPONSIBILITIES:Answer a high volume of inbound calls on both the internal and external membership lines while performing accurate and efficient data entry. Address member concerns, direct member and non-member questions to the appropriate resource, manage member expectations, seek resolutions to problems promptly, fulfill member requests, and efficiently provide these services in a professional demeanor befitting the expectations of the department and the Society. Create, maintain and activate membership and/or animal adoption records in Raiser's Edge database assuring no prior record exists and utilize the appropriate processes for each type of application. Record relevant information on original application for further processing. Troubleshoot and problem-solve discrepancies as needed. Provide excellent customer service. Enthusiastically and accurately, relay information to guests regarding product and service information. Up-sell products and services. Demonstrate effective problem-solving skills to provide guests with essential information to assist them in maximizing their membership and zoo experience. Balance Sales. Process onsite and lockbox membership applications by validating the completed data and receipts against the appropriate register system reports and cover sheets from the bank, totaling the combined sales amount, and sorting the applications. Reconcile this sale amount with expected totals. Troubleshoot and resolve discrepancies as needed. Other related duties as assigned. ADDITIONAL INFORMATION: This position description summarizes the primary duties and functions of this position, but should not be considered a complete listing of every duty the incumbent may ever be called upon to perform. This seasonal position requires the ability to work non-standard and varied hours including weekends, holidays and some evenings. Must be available a minimum of 3 days a week, including at least one weekend day. Scheduled work hours will vary based on the needs of the operation and the volume of calls and membership applications received. Typically, the busy season runs from March to the end of July and picks up for the winter holidays in December. Incumbent must exhibit proactive, attentive, helpful, polite, and professional behavior toward all CZS crew and guests. The work environment is a fast-paced, high-volume data entry office and inbound call center. Must be able to work as part of a team to process and deliver large volumes of membership materials for new and renewing members. Incumbent will answer an average of 25 calls per hour during busy season, while entering membership applications and resolving unique member situations on a daily basis, and requires one be able to think on their feet, be flexible and, maintain a very high level of speed and accuracy.