Ascension Health Customer Service Rep in Bridgeport, Connecticut
We Are Hiring
Customer Service Rep - Patient Accounting 001 - Full-Time, Days - SVMC Manjoney BldgPFS - Bridgeport, CT
Why Join Ascension?
St. Vincent’s Health Services, part of Ascension, operates St. Vincent’s Medical Center in Bridgeport and a number of other sites of care. Founded by the Daughters of Charity in 1903, St. Vincent’s is a mission-driven organization committed to exceptional healthcare for all with special consideration for the poor and underserved.
What You Will Do
As an Associate with St. Vincent's Health Services-, you will have the opportunity to
Initial contact for the public. Handles inquiries, completes correspondence, accepts private payments and posts cash on a daily basis.
Maintains/portrays a professional/knowledgeable atmosphere for dealing with the public on a daily basis. Maintains patient confidentiality.
Accurately posts payments received. Produces receipts as required.
Scans documents including correspondence and Explanation of Benefits (EOB).
Answers incoming phone calls. Documents patient inquiries on the electronic patient account.
Reviews and processes patient refunds within established standards from the point of discovery, notification or assignment.
Addresses patient concerns within established standards from the point of discovery or notification.
Attends all team and department meetings.
Other Duties as assigned
What You Will Need
HS or Equivalent
Associates Degree preferred
- Experience working with health Insurnace billing and/or claims processing through employment with Insurance company or health provider. Excellent customer service skills, as well as customer service experience desired. Minimum 2 years of customer service experience in a healthcare, credit card or banking environment.
To comply with federal regulations of the Immigration Reform and Control Act (IRCA), all employees are required to complete an Employment Eligibility Verification form (I-9). This law applies to all hires includingvolunteersand students.
St.Vincent'sHealthServices participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (link to E-verify site)
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