Northern Light Health Cash Reconciliation Specialist in Brewer, Maine
Job Summary This position is responsible for accurate cash posting, reconciliation, & related cash operations of the EMHS Patient Account Services in a Centralized Business Office environment. This position is responsible for the cash posting, reconciliation, and mail processing in accordance with regulatory and contractual obligations. This position requires a thorough understanding of the requirements of electronic remittances, lock box, and general accounting principles. In addition, this position is held accountable to adhere to the policies, procedures, and applicable laws; including metrics related to productivity and quality. This position works closely with a team of Cash Reconciliation Specialists to research, reconcile, and take corrective action on accounts to ensure an optimum revenue cycle workflow.
Education and Experience • High school diploma or equivalent required; Associate's degree preferred. • At least one year of healthcare cash posting and reconciliation experience preferred.
Required Minimum Knowledge, Skills and Abilities • Detailed knowledge of cash posting & reconciliation operations in a healthcare setting; multiple hospitals/physician practices preferred. • Knowledge of lock box reconciliation, electronic remittance posting, and general accounting principles preferred. • Experience with EMHS patient accounting software is preferred. • Must possess strong problem solving skills. • Excellent professional communication skills; both oral and written. • Ability to understand cash deposits, electronic payments, and all applicable cash operational rules and regulations to facilitate decision making. • Proficient with Microsoft business applications. • Customer oriented. • Demonstrated ability to work independently and collaboratively.
People • Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements. Service • Work closely by way of problem solving with peers and leaders to address cash reconciliation issues or changes that directly impact the accounts receivable. • Process all incoming correspondence for the department; distribute and scan appropriately. • Accurately post zero payments as indicated on payer's remittance.
Quality • Advises management of cash reconciliation issues which may require attention in a timely manner; makes recommendations. • Daily reconcile all posted cash & adjustments with deposits and cash log. • Research & correct all applicable posting errors; electronic and manual. • Research and accurately resolve outstanding patient credit balances in accordance with all departmental and system policies and procedures. • Meet or exceed the EMHS performance standards as it relates to quality and productivity.
Finance • Research and accurately prepare payment documents from all applicable sources to ensure timely cash posting. • Post applicable payer contractual adjustments in accordance with the department's adjustment policy. • Ensure all functions related to cash reconciliation supports the team goals and objectives as well as EMHS's financial performance objectives. • Ensure all functions related to Cash Support Team goals and objectives as well as EMHS's financial performance objectives. • Thorough understanding the department's Key Performance Indicators.
Growth • Maintain the knowledge of cash reconciliation requirements as it relates to policies & procedures. • Attend internal education sessions to enhance or gain new skills.
Community • Demonstrate departmental desire to provide community benefits by way of charitable events or contribution outside the four walls of the department.
Organizational Values Passion: We demonstrate a passion for caring for others and the pursuit of service excellence in all that we do. Integrity: We commit to the highest standards of behavior and doing the correct thing for the right reasons. Partnership: Working together in collaboration and teamwork is more powerful than working alone. Accountability: We take a responsible and disciplined approach to achieving our priorities and responding to an ever changing environment. Innovation: We are capable of extraordinary creativity and are willing to explore new ideas to achieve our healthcare mission. Respect: We respect the dignity, worth and rights of others.
Physical Demands • Sedentary: Exerting up to 10 lbs. occasionally, sitting most of the time, and only brief periods of standing and walking. • Requires the ability to travel to member organizations as needed
Note: the duties listed above reflect the majority of the essential duties of this job and does not, nor is it intended to, reflect all essential duties that may be required for an incumbent in this job to perform.