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naviHealth, Inc. Sr. Business Analyst in Brentwood, Tennessee

Why naviHealth?

naviHealth is the result of over a decade of dedicated visionary leaders and innovative organizations challenging the status quo for PAC management solutions. We do healthcare differently and we are changing healthcare one patient at a time. How might you ask? By hiring talented clinicians, engineers, analysts, and healthcare leaders to create and utilize cutting edge technology to provide the patient with the best level of care for the right amount of time.

Why Is This Role Critical?

The Senior Business Analyst is responsible for engaging with business subject matter experts and process owners (both internal and external) to understand business needs to define requirements for assigned projects. This role will document, analyze, and validate business requirements for enterprise projects through individual and group interactions. Develops consistent, complete, correct, and operationally defined functional and non-functional requirements that are used by project managers, architects, developers and testers to design and deliver the business solution. Works with the business, developers, and external customers to resolve inconsistencies and inadequacies in requirements. A successful Senior Business Analyst will document the future desired state of a process or project. This role works collaboratively with Project Managers and may perform project management functions for medium to high complexity projects. The Senior Business Analyst will have exceptional skills in the following: communication, documentation, presentation, time management, problem solving, relationship-building, and cross-team collaboration.

  • Meets with stakeholders, subject matter experts, process owners, and users to elicit and document needs, expectations, constraints and external interfaces using various methods (e.g., brainstorming, document analysis, facilitated meetings, focus groups, interface analysis, interviews, observation, prototyping, requirements workshops, reverse engineering, survey questionnaire). Asks the right questions to surface essential requirements information.

  • Evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs

  • Develops the business requirements by translating the needs, expectations, constraints and interfaces into a format understandable to all stakeholders

  • Represents requirements textually as well as via visual models and graphical form, in order to communicate the requirements effectively to the required audience

  • Document process workflows and modifications

  • Analyzes requirements to determine whether they satisfy the objectives of higher level requirements

  • Evaluates requirements against established standards to ensure that they are complete, feasible, realizable, and verifiable

  • Develops relationships with customers and other relevant parties to facilitate the flow of information related to important processes, procedures and other relevant business/customer needs

  • Responsible for facilitating clear understanding of all customer/business processes and procedures, goals/objectives and drivers in order to effectively define business solutions

  • Collaborate on test plan and test case definition based on documented requirements

  • Identify process improvements, collaborate with stakeholders on resolutions, and implement solutions

  • Completes activities according to best practices, standard operating procedures, and team member guidance, consistently meeting quality standards and striving to add value in each activity

  • Acts as a knowledge source for developers and testers

  • Perform in a consultative role to provide options for business owners to respond to major changes and risks

  • Assure deliverables are reviewed and quality is achieved as planned

  • Demonstrate proficiency in tactfully communicating with all levels of customer leadership

  • Be a trusted advisor to Project Managers on status, risks, and mitigations

  • Demonstrate Business Analyst excellence and mentor other Business Analysts

  • Travel as business needs require

  • Bachelor's degree in Business, Management, or related degree with 5+ years Business Analyst experience

  • Implementations and/or other customer-facing projects experience a plus

  • Requires ability to function within ambiguity and help bring clarity and/or resolution to complex situations and issues.

  • Strong attention to detail

  • Requires exceptional oral and written communication skills and professional writing, including articulating ideas and information; possesses ability to collaborate effectively with personnel at all levels

  • Strong computer skills to include proficiency in Microsoft Word, PowerPoint, Excel, and Visio

  • Excellent interpersonal skills in working with colleagues, other departments, and customers

  • Ability to work in a fluid, fast-paced environment and remain appropriately detail-oriented

  • Demonstrated customer service and organizational skills

  • Independent thinker and ability to work autonomously

About Us

naviHealth is a pioneer in post-acute care and care transitions with a combined unprecedented 19 years of experience that uniquely positions us to manage patients, improve clinical and financial outcomes, and share risk with payors and providers. We provide clinical support alongside scalable technology and advisory solutions that empower health systems, health plans, and post-acute providers to navigate care episodes across the continuum, with the goal of reducing waste and improving patient outcomes.

naviHealth Values

We care about the people we serve.

We care about each other.

We care about our communities.

We embrace innovation.

We like simple.

naviHealth ™ is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

External Job Posting Title: Sr. Business Analyst

Requisition ID: 2019-1579

Street: 210 Westwood Place

Work Location: Field / Office / Virtual: Corp Office