Retail Solutions, Inc. Strategic Account Manager- Retail in Brentford, United States

Company Overview

RSi is a leading provider of retail data science based analytics and a big data management platform which helps top retailers and CGP companies manage their supply chain and marketing initiatives to drive sales results.Using machine learning, streaming analytics and predictive models, we?are the go-to cloud based; peta-scale SaaS data management platform in the retail space. Join our team as a Strategic Account Manager and join a global innovative technology leader with European headquarters in Brentford, UK. ?

Job Summary

The Strategic Account Manager (SAM) creates and executes strategic plans to build cross functional relationships with RSI?s customers, drive value, workplace efficiency and manage issues with the goal of expanding the customer partnership and making RSI an indispensable partner.

Responsibilities and Duties

Account Management

  • Develop AND execute Strategic Plans for each account by maximizing user adoption and value creation. Ensure RSi is an indispensable partner to the customer and to the customer stakeholders.

  • Ensure all customer sponsors are engaged with RSi at the appropriate levels, plus build out our current relationships into new areas.

  • Develop mutually agreed upon objectives for each account, and review on a regular cadence

  • Communicate progress with regular scorecards and dashboards. (Internally/externally)

  • Monitor our customer Health System to ensure that existing users remain active, and leverage power users as advocates for new users, escalating any potential changes in behavior via action plans to resolve.

  • Take action (communication, training, etc.) when users reduce/discontinue use of RSi services.

  • Coordinate with Customer Success Centre team to gather ticket resolution, SLA, and other measures as necessary.

  • Ensure that the relationship matrix is being actively maintained each month.

  • Coordinate weekly, monthly, quarterly meetings with the appropriate customer and RSi stakeholders to track tickets, showcase value, adoption, responsiveness, and roadmap for future wins, etc.

  • Ensure coordination with local retailer teams to align activities to drive toward ultimate goals within plan.

  • Communicate with relevant sales executive to ensure one aligned Customer facing plan is in place.

Adoption

  • Increase adoption for existing accounts by expanding active user base to new personnel.

  • Manage all new accounts in accordance with RSi standard 90 day plan.

  • Provide training on product functionality and templates.

  • Setup dashboards to stimulate early adoption across full range of users.

Communication

  • Deliver account reviews to internal `executive stakeholders.

  • Provide executives and key stakeholders with regular account updates and escalate when there is a burning issue or churn risk.

  • Share best practices with global peers.

  • Ensure that your accounts are well informed of new product releases, changes / issues with data, tips and tricks, upcoming events, etc.

  • Notify sales execs of new opportunities within the account.

  • Completion and update of account review section of the customer health system.

Measurement / Value Creation

  • Each consultant to publish or procure an average of 1 customer success story per month.

  • Contribute to RSi marketing efforts related to success stories, awards and best practices.

  • Provide coaching and guidance on Collaborative Business Processes, use cases and methodologies for measuring results.

  • Partner with the Retailer team to ensure that all local CPG accounts are generating value and collect associated documentation as proof points.

Qualifications and Skills

  • .5+ years of relevant supply chain, operations, category management, commercial or related experience (preferably in the CPG or Retail Industries).

  • Strong analytical and data analysis skills demonstrated by experience and references; experience developing data-driven analytical models of various operations/ policies.

  • Proficiency in Excel or other data analysis /mining software is a must.

  • Solid understanding of forecasting and replenishment policies and practices.

  • Proven project management skills: conceptualizing, planning, estimating and executing.

  • Excellent oral and written skills. Strong customer presentation skills.

  • Excellent people skills and ability to build strong relationships with customers.

  • Proven track record of delivering high quality results in a timely manner.

  • Working knowledge of related enterprise software applications (e.g. SAP, Retail Link, Retek, etc.) is highly valued.

  • Experience working with retail point-of-sale and syndicated data (e.g. Neilson and IRI) is highly valued.

ABOUT RETAIL SOLUTIONS, INC.:

Retail Solutions, Inc. ("RSi") develops and delivers a comprehensive suite of award-winning software-as-a-service (SaaS) solutions that turn Retailer "downstream data", such as point-of-sale (POS), supply chain, merchandiser feedback and category data, into actionable visibility into the store and onto the shelf for their suppliers.

RSi, the largest and fastest-growing company in the Retail Execution Management field, has more experience with processing customer-specific retailer data than any other company. Retailers and consumer product goods (CPG) companies trust Retail Solutions to grow sales, reduce out-of-stocks, improve promotion execution and effectiveness, maximize retail operation productivity and foster collaborative relationships in the retail industry to improve product availability for the end-consumer.

RSi serves more than 500 CPG Companies, including 23 of the top 25 global consumer goods companies, and processes data from more than 175 leading retailers in the Americas and Europe.

Retail Solutions, Inc. is headquartered in Mountain View, CA and has offices in Providence, RI, Bentonville, AR, Minneapolis, MN, Chicago, IL, Brentford, UK, Paris, France, Munich, Germany, Pune, India, and Shanghai, China. RSi is an equal opportunity employer.