Dell Senior Specialist, Client Technical Support in Bratislava, Slovakia
Senior Specialist, Client Technical Support
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Specialist, Client Technical Support on our Client Technical Support team in Bratislava.
Dell's world-class customer service doesn’t end when a client purchases our innovative products. Our Client Tech Support team is there for them whenever they need help – by phone or email, online and on social media. We answer questions about the installation, operation, configuration, customization and use of Dell products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Supports group of Relationship Sales Representatives, helps and advises on proactively building and developing business relationships mainly with selected Acquisition customers
Understand and business teams needs / strategy and metrics
Responsible for driving strategic initiatives in acquisition Teams – finds and develops new methods
Ensure by coaching that the team achieves targets score on or above the targets
Deliver the SMART coaching session to the relevant audience
Fluent English and German language
Cooperates with manager on defining and developing sales strategy
Contribute to team’s performance and working environment
Use the appropriate tools for the job & Highlights / Escalate issues or new needs when necessary to management and to identify and fix process issues
Identify individuals gaps and put in place action planning to cover the gap
Coaches and mentors key talents on the sales floor
Stays informed of current industry trends and applies them to the customer’s business environment to help solve specific customer challenges in targeted industries.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you’re keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.
Salary starting from: 1380 EUR/monthly.
Closing date: 28th September 2018 .
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .
Proven track record of high performance in previous roles
Excellent communication skills – both verbal & written
Strong knowledge on DELL products, Sales Tools & Processes
Proven ability in developing sales presentations and delivering sales training content
Ability to develop rapport with internal and external customers
Experienced in generating/analyzing reports and metrics
Strong cross-team / cross- department collaboration skills
Coaching & Negotiation skills
MS Office and CRM (Salesforece.com) knowledge
Fluent in German and English