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Accenture Senior Client Advisor with German in Brasov, Romania

what will you do

•Handle all incoming calls and emails from the client business, suppliers and internal teams in relation with accounting or procurement operations

•To be ready to answer to the client’s or supplier´s requirements in the professional manner by demonstrating and using of professional knowledge

• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base

• Proactively initiate follow-up calls

• Solve problems largely by precedent with referral to detailed instructions/procedures

• To ensure the continuous improvement of response time to complaints and queries

• To have full scale knowledge and to be able to recommend the most appropriate solution for the customer and answer clients’ questions regarding our services

what we expect

• German language - Advanced (B2)

• English language - Upper-Intermediate (B1-B2)

• Excellent communication skills

• Proven ability to work on own initiative

• Innovative thinking to deliver and improve service for the client

• Ability to build and maintain relationships with key clients

• Strengthen collegiality and coherence among team members and colleagues

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