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Accenture IT Operations Team Lead with English (German nice to have) in Brasov in Brasov, Romania

Key responsibilities:

Support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements

Provide team leadership and coaching

  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

  • Provide the team with a vision of the project objectives

  • Motivate and inspire team members

  • Coach and help develop team members; help resolve dysfunctional behavior

  • Facilitate problem solving and collaboration

  • Maintain healthy group dynamics

  • Encourage creativity, risk-taking, and constant improvement

  • Recognize and celebrate team and team member accomplishments and exceptional performance

  • Manage or support the team organization and delivery of 7x24x365 coverage

Account/Client Management

  • Establish and maintain good relationships with clients so that the business can maximize the value of those relationships.

  • Provide excellent service to maintain a positive reputation for the business.

  • Resolve any customer complaints in a prompt and professional manner.

Support infrastructure operations

Operate IT production services according to management protocols and Service Level Agreements (SLAs) Support/lead the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services

  • Focus the team on the tasks at hand or the internal and external customer requirements

  • Coordinate team logistics

  • Communicate team status, task accomplishment, and direction

We offer:

  • Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;

  • Access to a global network of knowledge and resources;

  • Extensive training through a variety of methods – online, classroom, etc;

  • Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;

  • An experienced Career Counselor to guide you and check on your progress;

  • Interesting and challenging work for the world’s leading companies – our clients;

  • Professional growth opportunities that recognize individual contributions and performance;

  • A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

Ideal candidate:

  • Typically, 3 to 5 years work experience with previous managerial experience

  • Demonstrated issue management/problem solving skills

  • Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility

  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues

  • Fluent in English.

  • German language - nice to have.

  • Previous experience in business process area e.g. Customer Service/Service Desk preferably in an operations environment

Availability to cover shifts – Required: 9:00-18:00/11:00-20:00