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Aquarius Home Services Customer Service Representative in Brainerd, Minnesota

Aquarius Home Services is family owned, established over 30 years ago with 3 generations serving the Residential/Commercial market. Our Home Services include: HVAC, Water treatment Conditioning solutions, Plumbing, and Electrical across Minnesota and Wisconsin. 11 locations, 2 states and expanding!

The Aquarius Difference: Voted “Best Places to work” four years in a row! (Minneapolis/St Paul Business Journal 2015, 2016, 2017 & 2018)

Our Core Values: Our organization believes our Core Values drive success and unify our growing team.

  • Uncompromised Customer Service

  • Unwavering Accountability

  • Contagious Positive Culture

  • Collaborative

    Benefits of joining our team:

  • Fun, Family Owned Company: One Goal, One Team!

  • Health & Dental for our Employees + Family

  • 401K with Company Match

  • Career Path, and Development Program

  • Vacation & Holiday Time Off

  • On-Going Training

    Summary of the Job:

The Customer Service Specialist professional is a leader in our remote locations. This role is a great fit for a professional that enjoys variety. Each day is unique! This position includes: Face to Face Support with customers walking into the branch. Supporting incoming calls, and scheduling Service appointments for Service Technician Team in your region. The CSR/Inside Sales professional manages branch operations including but not limited to: Opening & Closing branch, Managing Inventory/Replenishment, monitoring Service Team call status/Availability and Communicate customer feedback with Leadership.

The Ideal candidate will enjoy:

  • Supporting Customers, over the phone or face to face.

  • Solution oriented, and resourceful in researching customer product inquiries

  • Working in an office mostly on their own, and work through tasks efficiently

  • Flexibility in the day to day routine balancing walk in traffic, Scheduling Service appointments and answering incoming phone calls.

  • Take ownership of branch operations

  • Monitoring work order status and technician availability on scheduled appointments

  • Feels comfortable allocating incoming work orders based on Technician availability

  • Take charge of quality control and escalating opportunities for growth to Leadership

  • Proficient with using phone, and operating PC.

  • Light Data entry

  • Pulling together call logs reports and documentation of customer interactions

  • Dedication to the customer and sharing feedback to improve the customer experience and other efficiencies

Requirements:

  • HS Diploma/GED

  • Minimum of 3 years’ Experience in Communications/Customer Service

  • Proficient in Microsoft Word, Excel, Outlook, and 10 key

  • Experienced in verbal and written communication

  • Ability to manage and prioritize daily tasks

  • Exceptional Attendance history

  • Able to lift 40 pounds

Thank you for reviewing our opportunity, for immediate consideration please click apply above. We look forward to learning about you!

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