Aquarius Home Services Customer Service Representative in Brainerd, Minnesota
Aquarius Home Services is family owned, established over 30 years ago with 3 generations serving the Residential/Commercial market. Our Home Services include: HVAC, Water treatment Conditioning solutions, Plumbing, and Electrical across Minnesota and Wisconsin. 11 locations, 2 states and expanding!
The Aquarius Difference: Voted “Best Places to work” four years in a row! (Minneapolis/St Paul Business Journal 2015, 2016, 2017 & 2018)
Our Core Values: Our organization believes our Core Values drive success and unify our growing team.
Uncompromised Customer Service
Contagious Positive Culture
Benefits of joining our team:
Fun, Family Owned Company: One Goal, One Team!
Health & Dental for our Employees + Family
401K with Company Match
Career Path, and Development Program
Vacation & Holiday Time Off
Summary of the Job:
The Customer Service Specialist professional is a leader in our remote locations. This role is a great fit for a professional that enjoys variety. Each day is unique! This position includes: Face to Face Support with customers walking into the branch. Supporting incoming calls, and scheduling Service appointments for Service Technician Team in your region. The CSR/Inside Sales professional manages branch operations including but not limited to: Opening & Closing branch, Managing Inventory/Replenishment, monitoring Service Team call status/Availability and Communicate customer feedback with Leadership.
The Ideal candidate will enjoy:
Supporting Customers, over the phone or face to face.
Solution oriented, and resourceful in researching customer product inquiries
Working in an office mostly on their own, and work through tasks efficiently
Flexibility in the day to day routine balancing walk in traffic, Scheduling Service appointments and answering incoming phone calls.
Take ownership of branch operations
Monitoring work order status and technician availability on scheduled appointments
Feels comfortable allocating incoming work orders based on Technician availability
Take charge of quality control and escalating opportunities for growth to Leadership
Proficient with using phone, and operating PC.
Light Data entry
Pulling together call logs reports and documentation of customer interactions
Dedication to the customer and sharing feedback to improve the customer experience and other efficiencies
Minimum of 3 years’ Experience in Communications/Customer Service
Proficient in Microsoft Word, Excel, Outlook, and 10 key
Experienced in verbal and written communication
Ability to manage and prioritize daily tasks
Exceptional Attendance history
Able to lift 40 pounds
Thank you for reviewing our opportunity, for immediate consideration please click apply above. We look forward to learning about you!