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Santander Bank, NA Sr. Director, Operational Risk in Boston, Massachusetts

Sr. Director, Operational Risk - 1901305



[Position Summary]

The Sr. Director, Operational Risk develops and maintains an effective Operational Risk program that enables SHUSA and its affiliates to comprehensively identify, assess, mitigate, manage, monitor and report operational risk. The Operational Risk (OR) program, the key program elements of which cover: internal loss, external loss, risk assessment, business impact assessments, KRIs, scenario analysis / stress testing, training, awareness, and communication, issues and remediation planning, tracking, MIS and reporting, testing, compliance, and monitoring.

[Responsibility Statements]

  • Drives culture of operational risk awareness and develops / delivers operational risk training materials.

  • Coordinates, centralizes, harmonizes, and updates as necessary the governance requirements and processes across all

  • operations that incur operational risk

  • Develops and communicates the US operational risk management framework Liaise and create lines of communication with Risk

  • Governance, Risk Architecture and the Chief Risk Officer PMO office and US operating entities (OEs).

  • Monitors compliance with requirements of the operational risk framework and assess operational risk metrics across SHUSA and its affiliates Escalate policy exceptions, risk tolerance breaches and emerging operational risks.in a timely manner.

  • Aggregates levels of operational risk by OE and SHUSA and report to Chief Operational Risk Officer, Risk Architecture and other

  • ERM team members in a timely manner Develop and implement a supervisory relationship management framework.

  • Formulates, disseminates and administers operational risk management policies and procedures across the Company.

  • Supports the development and implementation of tools, techniques and processes across the Company's risk department.

  • Executes the annual risk control self-assessment and scenario analysis processes Company-wide.

  • Develops Company-wide key risk and early warning indicators

  • Participates in the implementation of the departments reporting plan (all stakeholders).

  • Assists in the development and approval of operational risk tolerance levels.




  • Bachelor's Degree; Business, Finance, Management, or equivalent field.

  • Master's Degree; Business, Finance, Management, or equivalent field, or equivalent work experience;

[Work Experience]

  • 12-15 years; Risk Management/Risk MIS, Financial Services environment.

[Skills And Abilities]

  • Demonstrated record in managing and empowering technical/quantitative staff and mobilizing resources to implement companywide

  • initiatives.

  • Demonstrated ability to solve complex risk segmentation issues; superior analytical, problem-solving and organizational skills,

  • including ability to multi-task and prioritize several projects at a time.

  • Demonstrated knowledge of policies, procedures, best practices, regulations and law applicable to the management of financial risks in the US.

  • Excellent written/verbal communication, presentation and interpersonal skills.

  • Ability to effectively engage in communication with executive management, board members, regulators and other team members across the organization.

  • Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed.

  • Ability to present highly complicated models and concepts to the Board and Executive committee in clear and concise terms.

  • Strong relationship building skills and the ability to develop and maintain business contacts at all levels of management throughout the organization.

  • Ability to adjust to new developments/changing circumstances.

  • Ability to effectively communicate and build relationships with multiple levels of the organizational structure, including senior level management.

  • Ability to maintain and report on confidential information in an appropriate manner.

  • Ability to convey a sense of urgency and drive issues/projects to closure.

  • Superior management and leadership skills.

[Physical Demands]

  • Minimal physical effort such as sitting, standing, and walking.


  • Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results

  • Uses informal networks to gain support for ideas and projects.

  • Brings out the best in each team member by consistently motivating and acknowledging peer contributions

  • Understands and leverages team dynamics

  • Fully accountable for timeliness, completeness, quality of projects, processes, products and services

  • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks

  • Ensures people receive the information they require, and brings the team together to share information

  • Effectively conveys difficult or complex information in an easy to understand manner, by providing the big picture and illustrating important linkages

  • Asks open-ended questions that encourage others to give their points of view

  • Keeps up -to-date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization

  • Can identify functional and organizational implications associated with major trends

  • Designs solutions to address industry activities that impact the organization

  • Monitors adherence to policies, regulations, processes and procedures within function and actively undertakes corrective action where necessary

  • Understands end to end processes across the organization and how processes are integrated

  • Has a practical knowledge of regulations impacting area supported

  • Ensures that all directs and colleagues have appropriate knowledge of risk and the regulatory environment

  • Investigates and identifies the root cause and corrects items deemed noncompliant, regardless of pressures from business or management

Job : Risk Management
Primary Location : Massachusetts-BOSTON-75 State Street - 06366 - State Street-Corp


Organization : CRO (8855)
Schedule : Full-time
Job Posting : Mar 1, 2019, 12:55:53 PM