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Santander Bank, NA Sr. Associate, Data Science, VP in Boston, Massachusetts

Sr. Associate, Data Science, VP - 1901397



_ Analytics & Decision Sciences at Santander is focused on leveraging all of our data assets to optimize profitability, grow customer relationships, and improve experience. We are looking for an experienced individual to help build a new team, which is focused on enhancing our channel and customer experience. _

Key responsibilities include :

  • Lead cross-functional initiatives using data science analytic methods to develop unique customer classification and segmentation, customer experience/satisfaction models, and train/test approaches that can guide business decision making, investment, and resource decisions

  • Partner with internal and external stakeholders to develop meaningful roadmaps for Channel and Customer Experience work-streams and deliver our organizational & business commitments

  • Leverage Machine learning tools & capabilities to develop Customer Journeys, models to enhance customer satisfaction, & drive use-cases to optimize CX investment and strategic decisions

  • Provide thought leadership and lead projects independently to enhance our ability to deepen our relationship with customers and identify efficiencies & opportunities for optimization

  • Understand data mining and processes to identify opportunities to enhance Digital Experience & Customer Journeys

  • Develop knowledge sharing by encouraging collaboration with other teams and engaging junior analysts



Skills Required:

Solid consumer and Digital Data & Analytics knowledge required. Self-motivated with ability to drive projects independently with strong project management and partnership skills. Must be able to communicate analytic results to non-technical partners. Strong track record of analytics innovation, data science and new solution development. Independent thinker that can stretch the boundaries of traditional analytic problem solving. Experience working with large volumes of data.

Education: Bachelors or Equivalent

Experience: 5-7 years

Technical Qualifications: Working knowledge of structured programming languages including SQL, UNIX, Python, and/or R; exposure to distributed data platforms like Hadoop including interacting w/ Spark and/or Scala preferred; and experience building dashboards in Tableau


  • Masters or Bachelor in Statistics, Mathematics, Economics, Data Science, ComputerScience, or Engineering
Job : Data Science
Primary Location : Massachusetts-Boston-75 State Street - 06366 - State Street-Corp


Organization : Consumer & Business Banking (1001)
Schedule : Full-time
Job Posting : Mar 5, 2019, 4:07:03 PM