Children's Hospital Boston Practice Administrator I - Martha Eliot Health Center (Jamaica Plain) in Boston, Massachusetts

49499BRTitle:Practice Administrator I - Martha Eliot Health Center (Jamaica Plain)Department:Ambulatory Services- Martha Eliot Health Center AutoReqId:49499BRStatus:Full Time Standard Hours per Week:40 Shift:DayJob Posting Description:At BCH, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. Also, in major medical breakthroughs and small acts of kindness and in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Martha Eliot Health Center and discover how your talents can change lives.

The Practice Administrator will be responsible for:

  • Managing daily operational efficiency and coverage for assigned clinical areas by organizing work and work methods to ensure efficient use of staff time and equipment

  • Monitoring key performance indicators for assigned clinical areas and actively pursuing projects designed to boost operational performance

  • Collaborating with HR, Department Administrator and physician/nurse leaders, and managing human resources effectively through efficient staffing, coaching and development of staff, and setting and maintaining high work standards. Delegating authority, responsibility and work appropriately among subordinates

  • Preparing and monitoring the department/program operational schedules together with physician/nurse leaders. Monitoring operational and financial targets and variations in line with budget expectations

  • Operating as Subject Matter Expert in areas involving

  • Appointment scheduling

  • Visit encounter template development

  • Patient requests received via phone or online

  • Referral management

  • Administrative support for specific care providers

  • Collaborating with Hospital Compliance, physician and nurse leaders, to manage compliance with government regulations and 3rd party payor requirements

  • Engaging patients and families in troubleshooting and resolving difficult situations or challenging requests

  • Acting as administrative liaison between the department/program and hospital departments which may include ISD, Facilities, Marketing, outside vendors and contractors. Serving as principle liaison to any other hospital on joint matters and shared programs. Serving on hospital task forces and committees, as appropriate

  • Directing and developing staff to look at service delivery workflows and processes and identifying opportunities for improvement of key performance metrics

  • Managing direct reports for all key activities including

  • Day to day support

  • Staff scheduling

  • Performance reviews

  • Staff professional development plans

To qualify, you must have:

  • Bachelors in Business Administration, Healthcare Administration or closely related field; Masters preferred

  • Minimum of 3 years applicable professional work experience, including at least 1 year of supervisory or management experience. Additional years of experience may substitute for degree

  • Lean Six Sigma and process improvement experience highly preferred

  • Ability to effectively manage the employees within assigned unit/department and to influence and negotiate with peer level managers on issues and programs that impact assigned unit/department. Work requires effectively dealing with conflicting views or issues and mediating fair and workable solutions

  • Skills necessary to solve complex problems in the areas of clinical/research operations, business planning, financial management, marketing, personnel and information systems management

This position is eligible for an Employee Referral Bonus.

BCH offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement and discounted rates on T-passes

BCH is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability

*LIOffice/Site Location:Jamaica Plain