Children's Hospital Boston Patient Experience Representative (e/o weekend 8:00am-8:30pm) in Boston, Massachusetts
49539BRTitle:Patient Experience Representative (e/o weekend 8:00am-8:30pm)Department:Patient Services-NursingAutoReqId:49539BRStatus:Part Time Standard Hours per Week:12 Shift:Day, WeekendJob Posting Description:At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Patient Services – Neurology/Neurosurgery department and discover how your talents can change lives. Yours included.
The Patient Experience Representative will be responsible for:
Providing excellent customer service to our patients and families at all times.
Receiving and/or registering patients, visitors and staff for admissions.
Collecting, verifying, and recording required information.
Obtaining records, files and/or results for appointments/admissions and entering related information on hospital & departmental computer systems.
Answering, screening and routing telephone calls.
Performing general office support tasks such as opening and sorting mail, ordering supplies and maintaining logs & records.
Scheduling appointments or procedures.
To qualify, you must have:
A high school level education.
1 – 2 years of previous work experience.
The ability to interpret data and take appropriate action.
Excellent verbal & written communication and interpersonal skills.
Excellent customer service skills.
*This position is every other weekend and rotating holidays 8:00am-8:30pm (Saturday & Sunday) *
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:Boston