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Aetna Middle Market Associate Account Manager in Boston, Massachusetts

Req ID: 61803BR

Job Description

Provides proactive account management, development of strong relationships and execution of strategic cross-sell initiatives for existing customers in assigned business segments, products and geographies.

Fundamental Components included but are not limited to:

Develops and executes customer service strategy: Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions.Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.Responds to customers requests for network analysis, benefit plan design changes, and benefit questions and clarifications.Provides customer with network updates and analysis of impact.Collaborates with account management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages.Leads cross-sell opportunities with SAM in the course of day-to-day renewal objectives.Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.Manages open enrollment activities.

Qualifications Requirements and Preferences:

3-5 years industry or customer service experience preferably with complex accounts.

Insurance license, as required by state law.

College degree or equivalent work experience.

Licenses/Certifications:

Insurance - Licensed Life and Health Producer

Required Skills:

Service - Case Administration, Service - Creating a Differentiated Service Experience, Service - Handling Service Challenges

Desired Skills:

Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals, Benefits Management - Promoting Health Information Technology

Additional Job Information:

Candidate must be located in Massachusetts and have 2-3 years experience in medical employee benefits.

Benefit Eligibility

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Sales / Distribution Management

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.

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