Beth Israel Deaconess Medical Center Interpreter ASL in Boston, Massachusetts
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Department Description:American Sign Language preferred Language -- Medical Interpreter. Job requirements as listed in Job Description. Fluency in ASL and English required. Formal medical interpreter training and/or certification strongly preferred.
Interpreters abide by a set of Standards of Practice and are trained in medical terminology. BIDMC interpreters are committed to maintaining and improving their skills through various professional development opportunities within the medical interpreting profession and in the medical center itself. The art of medical interpretation requires an understanding of anatomy and physiology, linguistic competency, and interpersonal skills. The department collaborates with the BIDMC Ethics Support Service and many other clinics to address, in depth, the complexities that arise as part of the work. Interpreters respect patient confidentiality, are committed to providing the best in patient care in the all clinical environments including outpatient, inpatient, Emergency, and procedural areas, and work closely with the medical teams with the goal of maintaining patient safety.
Job Location:Boston, MA
Job Summary:Enables Medical Center Staff to better meet the needs of Deaf and Hard of Hearing patients and employees; e.g., by providing Sign Language interpretation.
Provides Sign Language interpretation between health care providers and patients, including, consent forms; interprets during procedures performed. Is alert to problematic situations (e.g. breakdowns in communication, lack of information) and suggests appropriate solutions before problems arise whenever possible.
Responsible for delivering the highest quality of service to patients, providers, and Deaf and Hard of Hearing medical center employees. Must be responsive to individuals and departments and must demonstrate a team approach.
Performs on-call responsibilities if and when necessary.
High School diploma or GED required. Associate's degree in Preferred ASL as undergrad area of study preferred.
License Reg of Inter for the Deaf required.
1-3 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Any competencies with Tactile interpreting, and/or working with the Deaf/Blind is preferred.
Competency with working with under served Deaf patient population preferred.
preferably both CI & CT certification, or any subsequent equivalent of certification released after CI & CT certifications
Decision Making:Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
Problem Solving:Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Independence of Action:Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
Written Communications:Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
Oral Communications:Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work:Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus