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Santander Bank, NA Executive Assistant in Boston, Massachusetts

Executive Assistant - 1901239



[Position Summary]

The Executive Assistant performs secretarial and administrative assignments of a confidential nature including, but not limited to, calendar management; scheduling meetings; booking meeting rooms; coordinating travel arrangements including booking travel tickets and settlement of related expenses. S/he also conducts administrative and office related project functions for multiple directors/managers and their teams.

[Responsibility Statements]

  • Circulates presentation materials and other documents for meeting attendees as appropriate.

  • Creates filing systems and monitors efficiency, copies/collates complex materials.

  • Drafts emails and other documentation as instructed for review by management.

  • Gathers information, maintains/updates more complex spreadsheets/databases.

  • Organizes and maintains diaries/calendars/schedules and maintain responsibility for scheduling appointments.

  • Prepares purchase orders as required and obtains the appropriate approvals.

  • Provides advanced clerical support, prioritizes mail, develops agendas/programs for meetings.

  • Takes and relays messages and appropriately escalates calls to the appropriate personnel.




  • Bachelor's Degree; in Business Administration or equivalent field.,or equivalent work experience;

  • [WORK EXPERIENCE] 3-5 years; Administrative support experience.

[Skills And Abilities]

  • Ability to apply independent judgment when resolving routine enquiries

  • Ability to effectively interact with senior level management both internally and with external clients

  • Ability to manage top level managers supported with tact, diplomacy and assertiveness

  • Ability to multi-task, react and think quickly

  • Ability to recognize sensitive material and maintain the utmost discretion and diplomacy with a high degree of confidentiality

  • Ability to seek clarification or assistance when needed

  • Attention to detail and problem solving skills

  • Continual attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines

  • Demonstrated ability to organize, plan and develop multiple projects within time constraints to meet deadlines while staying within budget

  • Demonstrated ability to work independently to establish priorities, multi-task, meet deadlines, strong organizational, time management and planning skills, Demonstrated calendar management and scheduling

  • Desire to work as a true partner with the Executive and anticipate needs

  • Excellent interpersonal, written and communication skills.

  • Excellent interpersonal, written and communication skills. Ability to recognize sensitive material and maintain the utmost discretion and diplomacy with a high degree of confidentiality

  • Exceptional customer service skills

  • High level of attention to detail and demonstrated problem solving skills. Approaching tasks from a positive perspective and with openness to change

  • Polished executive assistant with professional maturity and previous corporate environment experience

  • Requires professional demeanor at all times and must be flexible in a fast changing environment

  • Self-starter with strong sense of ownership and involvement

  • Thorough knowledge of a variety of software programs (particularly Excel, Word, and PowerPoint), Within guidelines, makes independent decisions regarding planning, organizing, and scheduling work

[Physical Demands]

  • Minimal physical effort such as sitting, standing, and walking.


  • Addresses customer’s requests, ensures concerns are recorded accurately and action is initiated appropriately Makes extra effort to satisfy customers’ needs and meet commitments

  • Assesses problem situations and initiates effective interventions that result in customer satisfaction Takes time to develop and maintain relationships with customers

  • Communicates in a timely and straightforward manner Probes for additional information, clarifies assumptions and confirms agreed-upon actions Keeps everyone involved informed about progress and issues

  • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change Provides assistance and coaches less experienced team members

  • Establishes rapport with all parties in an attempt to diffuse tension

  • Confronts the issue, not the person

  • Knows who to reach out to inside and outside of one’s team to get work done Takes action to enhance working relationships needed to achieve seamless work flow

Job : Administrative Support
Primary Location : Massachusetts-Boston-75 State Street - 06366 - State Street-Corp


Organization : CRO (8855)
Schedule : Full-time
Job Posting : Mar 1, 2019, 12:55:10 PM