B-Stock Solutions Accounts Analyst in Boston, Massachusetts
B-Stock is the world’s largest online marketplace for returned, excess, and other liquidation merchandise. Our customers range from SMB to the world’s largest brands and retailers (including nine of the top 10 U.S. retailers). Led by eBay veterans, B-Stock completes over 150,000 transactions per year, selling 70 million items annually, making us a clear leader in the space.
The amount of inventory that is returned or unsold each year is growing very rapidly; in 2018, the value of this merchandise was estimated at $500 billion. Much of it ends up being liquidated for pennies on the dollar; some of it is even destroyed or landfilled. We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. The B-Stock platform gives buyers a simple and direct way to buy valuable products, and offers sellers a trusted replacement for traditional liquidation and a critical boost in operational efficiency.
Backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock runs lean, fast, and shows no signs of slowing down. Our core values (teamwork, honesty, humor, and the passion to build something great) have shaped the company we are today and will certainly drive our success for many years to come.
For more information, visit www.bstock.com/careers/
A key member of the Mobile Account Management team, the Accounts Analyst, Mobile is a client and customer-facing position. This individual will provide operational reinforcement to a strategic Mobile Account Management team that supports a portfolio of clients in a collaborative environment.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
• Provide operational support to the Mobile Account Management team while embracing the challenge of building world-class professional services • Serve as point of contact for a set of mobile buyers, including new marketplace outreach and white-glove education • Oversee mobile disputes processing; collect appropriate data from buyers, assess and propose dispute resolutions with a considerable level of attention to detail • Deep-dive into the data surrounding mobile marketplaces, creating and generating Tableau reporting that identifying patterns, trends, and likely outcomes • Compile performance metrics and operational topics in PowerPoint for a presentation that are client-ready • Support functional teams in the creation of mobile auction listings as well as marketplace quality assurance • Accurately process AT&T Mobile Virtual Network Operator and virtual selling bids • Own travel logistics for the Mobile Account Management team with occasional individual travel to client and customer facilities • Execute ongoing and one-time projects to the benefit of mobile clients and/or buyers
MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES
• Bachelor’s Degree in relatable field and 1+ years of related account management professional experience in a fast-paced customer setting • B2B SaaS service delivery background • Very fast and accurate using web-based applications and well developed Excel skills • Care about the details, have great judgment, care about the story the data shows • Strong ability to problem solve, ability to think outside the box and the desire to learn and grow within a role • Comfortable in a demanding environment with high expectations around the quality of work you do and supervise • Proven ability to produce high quality work in a timely manner while remaining detail oriented and accurate. • Team player with the ability to thrive in a fast-paced and deadline-driven environment • Embrace the startup environment and be flexible in what you are doing and when • Work independently and prioritize well • Strong verbal and written communication skills
• Prior working experience with Tableau • E-commerce experience managing channels for retailers • Has an existing knowledge of the product ecosystem at all major wireless carriers • Understands complex pre-owned pricing models, and the secondary marketplaces for cellphones, tablets, consumer electronics, and related accessories
Be honest. We do the right thing because it’s right.
Have passion for building something great. We empower employees to “think like an owner” so we dare to try. Let’s find new ways to grow B-Stock together.
Humor. Take whatever you are doing very seriously but do not take yourself too seriously.
Teamwork. Our successes are achieved because we work in stride, leveraging each other’s strengths as a unified effort.
Respect. We show consideration for each other and recognize the power in our diversity
• Competitive compensation packages including bonus and options • Medical, dental, and vision benefits • Paid Time Off • Support for continuing education • Team offsites, social events and extracurricular activities are a staple • Snacks, drinks, and the occasional box of donuts
No applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.
US Work Authorization required.